Director, Strategic Accounts

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August 8

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TeleTracking

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Healthcare • Artificial Intelligence • SaaS

TeleTracking is a healthcare operations technology company that focuses on integrating advanced AI technology with over 30 years of operational expertise to enhance patient flow and care delivery in hospitals and health systems. Their Operations IQ platform offers data analytics, workflow automation, and real-time decision support to optimize resource utilization and improve healthcare outcomes. With a wide reach across the U. S. and internationally, TeleTracking aims to expand healthcare capacity and streamline operations, ensuring patients are at the center of every decision.

201 - 500 employees

Founded 1991

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Innovative Thought Partner: Understand the unique market dynamics of each health system through research and discovery in order to effectively position TeleTracking to improve clinical, operational and financial outcomes. It is important that our clients view us as a strategic partner and not a vendor. • Achieve Target: Your primary objective is to develop the long-term account strategy and own the strategic renewal plan designed to retain and grow the business with named existing clients. Establish clear targets and lead the client engagement strategy with other TeleTracking stakeholders. Continuously analyze and measure performance and client satisfaction utilizing KPIs. • Segment Focus with Broad Engagement: Serving healthcare operations at a strategic level requires engagement beyond the health system itself, to include payers, channel partners, consulting organizations and various referral locations that combine to form the operational network for an individual health system or market area. • Manage Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Asks the right questions to accurately analyze situations and uncover the root cause of issues. Acquires data from multiple sources and works cross functionally when solving problems. • Build Strong Relationships: Utilize your network and experience to expand relationships with key stakeholders, focusing on CXO executives and decision-makers. • Team First: Serving our clients is a team sport that requires engaging partners across every function of the company. Important that you display leadership capability through earnest effort and collaboration. Everyone rolls up their sleeves at TeleTracking. • Accountability Partner: Help client leadership and operating teams adhere to best practice guidelines, assist their governance with data-driven insights and identify opportunities for intervention / solutions that will drive higher throughput and facilitate patient flow. • Stay Ahead of the Curve: Stay informed about industry trends, payer dynamics, regulations, and competitors. Translate these insights into actionable recommendations to maintain our competitive edge. • Market Insight back to TeleTracking: Provide valuable feedback to inform future development, ensuring our offering aligns with market needs.

🎯 Requirements

• 15+ years’ experience serving the healthcare industry in a client facing role. Provider experience and / or a clinical background are highly desired but not required. • Deep understanding of the US healthcare system with emphasis on large health systems, payers, value-based care, and information technology; former hospital / health system leadership experience desirable but not required. • Expertise in hospital operations, capacity management, throughput / flow, project management / governance, process improvement, change management. • Documented track record of consistent success managing strategic health system clients using defined metrics. Emphasis on financial impact. • High performer, MUST be a team player. The ability to collaborate effectively across TeleTracking is essential. You will work closely with sales, services, technology, and marketing to serve and develop our largest clients. • Polished executive presence with excellent verbal/written communication and presentation skills. Ability to communicate complex technical concepts to non-technical executives. • Intellectually curious and motivated to solve problems in new and unique ways. • Strong leadership skills and the ability to influence without direct managerial authority. • Strong analytical skills – be able to leverage data and reports to identify issues and opportunities. • Familiarity with EMR patient flow and transfer center solutions is a plus; Experience / Expertise with TeleTracking Solutions is desirable.

🏖️ Benefits

• Medical/dental/vision plans 100% paid for employees and family members without coverage, which start from day one! • Life and AD&D • Flexible Spending Accounts: Medical, Dependent Care, and Transportation • 401 (k) Retirement Savings • Tuition Reimbursement • Military Paid Leave (up to 6 months of base salary while on military leave) • Paid Time Off • Paid parental leave