TELUS
10,000+ employees
Founded 1990
📡 Telecommunications
⚕️ Healthcare Insurance
🔐 Security
💰 $500M Post-IPO Debt on 2023-03
Telecommunications • Healthcare Insurance • Security
TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.
Client Service Manager I – Learning Specialist
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇫🇷 French Required
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TELUS
10,000+ employees
Founded 1990
📡 Telecommunications
⚕️ Healthcare Insurance
🔐 Security
💰 $500M Post-IPO Debt on 2023-03
Telecommunications • Healthcare Insurance • Security
TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.
📋 Description
• Support external customers by phone and email throughout the lifecycle of their learning requests • Coordinate training sessions, including scheduling, logistics, materials, and resource management • Track requests and service details accurately in our case management and CRM systems • Support communication between customers, facilitators, and internal partners before and after service delivery • Assist with customer billing, invoicing, and month-end activity close • Maintain and support the provider network, including invoice review and session follow-up • Help identify and resolve issues that may affect service delivery or client relationships • Support internal and external meetings as needed • Contribute to reporting, documentation, and other team initiatives • Adapt quickly to shifting priorities in a fast-paced, client-focused environment
🎯 Requirements
• 2+ years of experience in an administrative or client support role • Excellent communication skills, both written and verbal • Strong organizational and time management skills • Ability to manage multiple priorities in a high-volume environment • Strong attention to detail and commitment to accuracy • A proactive, solutions-focused approach to problem solving • Confidence building relationships with internal and external stakeholders • Ability to work independently and adapt to changing priorities • Comfort supporting customers in a phone and email-based environment • A client-first mindset and strong professionalism • Post-secondary education in Adult Learning, Business, Human Resources, Health Sciences, or a related field • Experience in learning coordination, training administration, or learning and development • Familiarity with case management or CRM systems • Experience with billing, invoicing, or month-end administration • Knowledge of adult learning principles • Experience supporting facilitators, trainers, or provider networks • Bilingual fluency in English and French • Additional language skills • Experience in a global, client-facing service environment
🏖️ Benefits
• Comprehensive total rewards package highlighting competitive salary and bonus structures • minimum 3 weeks of vacation • flexible benefits plan to meet the needs of you and your family • Flexibility to work in-office, virtually or a combination of both • Opportunity to give back to communities in which we work, live and serve • Career growth and learning & development opportunities to develop your skills
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