Consumer Goods Implementation Manager, TPM Experience

Job not on LinkedIn

November 26

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🌽 Illinois – Remote 🔔 Pennsylvania – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚒️ Technical Product Manager (TPM)

🦅 H1B Visa Sponsor

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TELUS

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Telecommunications • Healthcare Insurance • Security

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

10,000+ employees

Founded 1990

📡 Telecommunications

⚕️ Healthcare Insurance

🔐 Security

💰 $500M Post-IPO Debt on 2023-03

📋 Description

• Lead, mentor, and develop a team of Solution Architects and Business Consultants, fostering a culture of excellence, collaboration, and continuous improvement • Build and scale the consulting services team to meet growing business demands and market opportunities • Establish clear performance metrics, career development paths, and coaching frameworks to maximize team potential • Drive knowledge sharing and best practice development across the team to elevate service delivery quality • Oversee end-to-end delivery of consulting engagements from solution design through implementation, training, and hypercare • Ensure projects are delivered on time, within scope, and exceed customer expectations • Define and optimize service delivery methodologies, frameworks, and standards for both Solution Architects and Business Consultants • Monitor project health, resource allocation, and capacity planning to maximize team utilization and client satisfaction • Implement quality assurance processes and continuous improvement initiatives across all engagements • Serve as an executive sponsor and trusted advisor for strategic client accounts • Build and maintain strong C-level relationships with key customers in the CPG industry • Partner with Sales teams to scope, design, and win new consulting engagements • Identify expansion opportunities within existing accounts and drive adoption of additional services • Act as the voice of the customer internally, influencing product roadmap and platform enhancements • Develop and execute the strategic vision for Managed Services and Consulting Services aligned with business objectives • Collaborate with Product Management, Engineering, Sales, and Customer Success teams to ensure seamless customer experiences • Provide thought leadership on TPM industry trends, best practices, and competitive positioning • Drive innovation in service offerings, delivery models, and customer engagement approaches • Contribute to go-to-market strategies, pricing models, and service packaging • Leverage deep TPM and CPG industry expertise to guide complex solution designs and business decisions • Serve as an escalation point for complex technical or business challenges during implementations • Develop and share thought leadership content on TPM trends, best practices, and digital transformation

🎯 Requirements

• 8-10+ years of progressive experience in solution architecture, business consulting, or professional services within enterprise software or SaaS environments • 3-5+ years in a leadership role managing consulting, professional services, or implementation teams • Proven CPG industry expertise with strong understanding of consumer goods functions including demand planning, sales, finance, trade spend management, accruals & settlements, and Revenue Growth Management (RGM) • Track record of building and scaling high-performing teams with demonstrated success in hiring, developing, and retaining top talent • Client relationship management experience at executive levels with ability to influence and advise C-suite stakeholders • Strong business acumen with experience managing P&L, budgets, or business unit performance metrics • Excellent communication and executive presence - ability to present to senior leadership, facilitate workshops, and drive consensus across diverse stakeholders

🏖️ Benefits

• Opportunity to lead and shape a growing consulting practice within TELUS Agriculture and Consumer Goods • Collaborative, innovative culture with commitment to professional development • Exposure to industry-leading TPM solutions and cutting-edge technology • Ability to make a meaningful impact on customer success and business growth