Design Specialist II – Service Integrity Engineering Operations, 4G/5G Signaling

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TELUS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

🏥 Healthcare

🛡️ Insurance

📡 Telecommunications

💰 $500M Post-IPO Debt on 2023-03

Healthcare • Insurance • Telecommunications

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

📋 Description

• Drive reliability and performance optimization across TELUS signaling platforms (DRA/DEA/SCP/SEPP/STP) by conducting root cause analysis, identifying improvement opportunities, and implementing operational enhancements • Proactively monitor signaling network health, key performance indicators, and service metrics using industry-standard assurance tools (Prometheus, Grafana, Netscout, Wireshark) to detect anomalies and prevent service degradation • Rapidly detect, analyze, and troubleshoot 4G/5G signaling issues across Diameter, HTTP/2, SS7, and SIGTRAN protocols, determining impact scope and coordinating resolution with cross-functional teams • Collaborate with Radio, Core, Transport, Infrastructure, and Business teams to support service deployments, migrations, and operational changes while ensuring signaling integrity • Maintain and update network architecture and operational documentation, ensuring accurate records of signaling platform configurations, procedures, and lessons learned • Provide 24/7 operational support for signaling platforms, responding to incidents, escalations, and critical alerts to minimize customer impact and service disruption • Leverage your knowledge of TCP/IP networking, protocol analysis, and cloud-native service environments to optimize platform performance and support infrastructure modernization initiatives • Be part of a 24/7 on-call rotation to respond to critical signaling incidents and escalations, ensuring minimal customer impact

🎯 Requirements

• 3+ years of telecommunications operations experience with demonstrated expertise in 4G/5G network architecture and signaling platforms • Strong knowledge of signaling protocols including Diameter, HTTP/2, SS7, and SIGTRAN, with hands-on experience troubleshooting issues across these protocols • Proven experience with network troubleshooting and analysis tools such as Netscout, Wireshark, and protocol analyzers • Strong understanding of TCP/IP networking fundamentals, including TCP, UDP, RADIUS, and Diameter protocols • Demonstrated expertise in network monitoring, performance analysis, and key performance indicator (KPI) management using industry-standard assurance tools • Strong analytical and problem-solving abilities with the capacity to work under pressure, manage multiple priorities, and respond effectively to critical incidents • Excellent communication skills (written and verbal) with the ability to collaborate effectively across technical and business teams • Bachelor degree in Computer Science, Computer Engineering, Electrical Engineering, or STEM-related field, or equivalent relevant operational experience

🏖️ Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures • Minimum 3 weeks of vacation • Flexible benefits plan to meet the needs of you and your family • Generous company matched pension and share purchase programs • Opportunity to give back to communities in which we work, live and serve • Career growth and learning & development opportunities to develop your skills