Senior Customer Success Manager

🕒 July 9

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Tempo Software

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

SaaS • Enterprise • Productivity

Tempo Software is a company that offers project and portfolio management solutions, particularly focused on integration with Jira. Their products include timesheets, capacity planners, strategic roadmaps, and custom charts, providing tools to increase productivity and enhance workflow transparency across teams and organizations. Tempo Software aims to unify teams, streamline processes, and optimize resource allocation, while offering features like real-time progress tracking and risk mitigation. Trusted by over 30,000 global companies, Tempo Software provides a flexible platform for strategic alignment and execution across enterprise-level projects.

📋 Description

• Own the post-sale customer lifecycle across a portfolio of enterprise accounts. • Lead strategic conversations with stakeholders around planning, prioritization, and value realization using Tempo’s award winning suite of solutions • Drive GRR and NRR by managing renewals, surfacing expansion opportunities, and proactively mitigating risks. • Work smarter with AI: use Tempo's AI-assisted Customer Success tooling to take the repetitive work off your plate (data prep, call notes, account-health signals, forecast inputs), reinvest that time in your customers, and share the frontline feedback that makes those tools sharper. • Facilitate regular business reviews and outcome-focused success planning sessions directly with customer champions and decision makers. • Work closely with operational users (such as project and program managers, Jira admins, and agile team leads) to guide adoption and remove friction points in the user base. • Deliver best practices tailored to persona and industry that move customers toward their target outcomes across portfolio, project, and resource management workflows. • Accurately forecast renewals and lead commercial discussions in partnership with Sales. • Document customer goals, usage trends, risks, and outcomes with discipline and clarity on a continuous basis, using Gainsight Success Plans, Verified Outcomes, and Risk CTAs to keep account status current and actionable. • Collaborate with Product and Sales to ensure a smooth, unified customer experience. • Identify and help craft customer stories and case studies with the goal of highlighting their successes and raising awareness of our solutions.

🎯 Requirements

• 5+ years of experience in SaaS Customer Success or Account Management, including managing enterprise customers and owning commercial outcomes. • Experience translating product capabilities into measurable business outcomes, and leading value-realization conversations with executive stakeholders. • Curious about AI and eager to work with AI-assisted tools, and to help make them better. You don't need to be technical. You do need to be the kind of person who reaches for a better way to work. • Experience with a Customer Success platform such as Gainsight (Success Plans, Verified Outcomes, CTAs) is a plus. • Strong communicator with the ability to persistently and continuously engage both senior business leaders and technical or operational users. • Comfortable leading success planning, executive reviews, and renewal negotiations. • Knowledge of key personas such as Project/Product/Program Managers, Agile Coaches, Jira Admins, and PMO leaders. • Highly organized, proactive, and motivated by customer outcomes and long-term value creation. • Embraces change and thrives in a fast-scaling, cross-functional environment.

🏖️ Benefits

• Remote First work environment • Unlimited vacation in most of our locations!! • Great benefits including health, dental, vision and savings plan. • Perks such as training reimbursement, WFH reimbursement, and more. • Diverse and dynamic teams with challenging and exciting work. • An opportunity to have a real impact on our business. • A great range of social activities (both in person and virtual). • Optional in person meet-ups and the ability to travel to our international offices • Employee referral program • And so much more!