Regional Account Manager

🔥 20 hours ago

🌽 Illinois, North Carolina, +1 more states – Remote

🌽 Illinois – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote

💵 $75k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Tempus AI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🧬 Biotechnology

🤖 Artificial Intelligence

Healthcare • Biotechnology • Artificial Intelligence

Tempus AI is an advanced healthcare technology company that specializes in precision medicine through the use of AI and genomic profiling. The company provides innovative solutions across various medical fields, including oncology, cardiology, neurology, and psychiatry. Tempus enables healthcare providers to make informed treatment decisions by integrating real-world data, clinical trial matching, and algorithmic testing to improve patient outcomes and accelerate drug development.

📋 Description

• Lead and mentor a team of Clinical Account Associates in the execution of their duties to gain, retain, and support clients as part of the customer success organization • Collaborate with the Customer Success leadership to ensure comprehensive support, including sample and order tracking, and to escalate and resolve issues efficiently • Oversee the onboarding process for new clients, ensuring best practices are followed and partnerships with sales representatives are leveraged • Collaborate with sales to identify and capitalize on opportunities for Tempus's algorithmic tests and add-ons • Drive initiatives to improve workflow efficiencies and support care teams with effective ordering methods and workflows • Analyze highest opportunities for retention in areas and coach teams to improve care teams workflow, in turn improving pTaT and customer experience • Promote the adoption of online ordering through Tempus Hub and EMR integrations among the client base • Conduct competitive analysis and collect feedback from accounts and sales representatives to continuously improve the Tempus experience • Build and maintain strong client relationships through on-site support and regular, proactive communication

🎯 Requirements

• Bachelor's degree in Biology, Life Science, Business, Healthcare Administration, or a related field; Master's degree preferred • 5+ years of experience in account management or sales within the healthcare or biotechnology industry, with at least 2 years in a leadership role • Demonstrated success in client retention and account growth • In-depth knowledge of healthcare data, AI applications, and the competitive landscape • Exceptional communication, negotiation, and presentation skills • Travel as needed for client engagement and team support

🏖️ Benefits

• incentive compensation • restricted stock units • medical and other benefits depending on the position