Lifestyle Manager, Arabic and French Speaker

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September 19

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Ten Lifestyle Group

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B2B • Travel & Lifestyle Management • Enterprise

Ten Lifestyle Group is a global lifestyle and travel service company that provides concierge services to high net worth individuals and corporate clients. Founded in 1998, Ten offers personalized assistance by connecting members with the best hotels, restaurants, shows, and events around the world. The company works with major financial institutions, premium brands, and corporates to enhance customer engagement and retention through exclusive services. Ten's expertise in travel and lifestyle management supports digital transformation initiatives and boosts metrics like Net Promoter Score for its clients. As a publicly-listed company on the London Stock Exchange, Ten also offers private membership services and manages over 50 corporate loyalty programs worldwide.

1001 - 5000 employees

Founded 1998

🤝 B2B

🏢 Enterprise

📋 Description

• Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings. • Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.). • Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence. • Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible. • To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves. • To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly • To maintain high standards of service and communication with the member throughout the request/member journey • To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes • To ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced. • To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option

🎯 Requirements

• EDUCATION/EXPERIENCE: Fluency in English, Arabic and French is required. Excellent written & oral communication is a MUST. Please be prepared to take language test in any language you mention as a skill. • Having local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as firsthand experience booking flights, hotels and have confident to make other travel reservations • Experience in leisure orientated sector of business, hospitality, customer service, concierge or call center • An understanding of the luxury lifestyle and affluent customers • Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time • Exceptional attention to details • Reactive problem solving • Ability to work with tight deadlines and under pressure • Strong online research skills ‘Can-Do’ and positive attitude • Passionate about customer service and sharing local tips • Strong work ethics • Are available on a full-time basis • Only candidates who are CURRENTLY based in the Mexico will be considered

🏖️ Benefits

• Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. • Rewards designed around you: • A competitive salary depending on experience, plus a performance-based bonus. • Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too. • Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them. • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. • Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten. • Remote Working Holidays - possibilities to Travel and Work anywhere in the world! • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would! • Be part of our global, dynamic, and inclusive Team, with diversity at its core. • Genuine career opportunities within a dynamic and international company.