Customer Success Specialist

3 days ago

🎰 Nevada – Remote

Although this job is listed in Nevada, this company may be open to hiring remote in other states.

🗻 New Hampshire – Remote

Although this job is listed in New Hampshire, this company may be open to hiring remote in other states.

+2 more states

🎰 Nevada – Remote 🗻 New Hampshire – Remote 🗽 New York – Remote ❄️ Minnesota – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Terex Corporation

WebsiteLinkedInAll Job Openings

Aerospace • Transport • Manufacturing

Terex Corporation is a globally diversified company focusing on providing innovative products and solutions across various industries to enable businesses to achieve their goals profitably and sustainably. They are known for their strong values, operating discipline, and commitment to delivering best-in-class financial performance for shareholders. Terex manufactures a portfolio of brands that serve the Aggregates, Environmental, Concrete, Handling, and Lifting industries. Their offerings include refuse collection vehicles, compaction and recycling equipment, waste hauler software, and lifting products. Terex is committed to environmental sustainability and providing equipment and solutions that ensure safe and productive work environments.

5001 - 10000 employees

Founded 1933

🚀 Aerospace

🚗 Transport

💰 Post-IPO Debt on 2021-03

📋 Description

• Deliver tailored training sessions on Genie 360 DCX tools, portals and apps • Guide users through AI-powered self-service workflows such as parts identification, troubleshooting, and predictive maintenance • Provide interactive tutorials, audiovisual guides, and real-time support during onboarding • Act as a change agent to increase the velocity of technology adoption across strategic accounts • Monitor usage metrics (e.g., Calls vs Clicks, % of self-serve events) and identify areas for improvement • Collaborate with customer stakeholders to embed digital workflows into daily operations • Collect and analyze user feedback to refine training materials and improve platform usability • Partner with IT, product, and support teams to relay insights and contribute to roadmap evolution • Champion the benefits of Genie’s digital solutions, emphasizing cost savings, reducing downtime, and minimizing TCO

🎯 Requirements

• High School Diploma or Equivalent (Associates degree a plus) • In-depth understanding of portals, AI-driven support tools, remote diagnostics, and self-service platforms • Excellent communication and presentation skills; ability to simplify complex technologies • Willingness to travel to customer sites and adapt to diverse operational environments • Proven experience in customer-facing training, enablement, or digital transformation roles • Familiarity with Genie 360 DCX or similar digital solutions platforms is a plus

🏖️ Benefits

• health insurance (medical, dental, vision, Rx) • life insurance • accidental death & dismemberment (AD&D) • short-term and long-term disability • extended leave options • paid time off • company holidays • 401k matching • employee stock purchase plan • legal assistance • wellness programs • tuition reimbursement • discount programs