Customer Growth Operations Lead

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November 16

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Teton

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Artificial Intelligence • Healthcare Insurance • Healthcare

Teton is an AI-powered caregiving system designed to enhance the capabilities of care staff in hospitals and care homes. By utilizing optical sensors and computer vision technology, Teton provides real-time insights into patient activities, helping staff prioritize care and improve patient outcomes. The system seamlessly integrates with existing routines, offering a user-friendly interface that empowers caregivers to provide augmented support, ensuring a safer and more efficient environment for both staff and residents.

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

📋 Description

• Deeply understand the customer needs, economics, workflow and value capture. • Translate this into ways of communicating, processes, ROI and growth plans that the customer can buy into. • Build and optimize internal frameworks including pilot to expansion playbooks, risk scoring, and account health dashboards • Coordinate across Account Management, Sales Ops, Customer Success, Deployment, and Product to ensure alignment on timelines, ownership, and outcomes • Lead data and reporting efforts that provide visibility into ARR growth, expansion velocity, retention, and customer health • Prepare insights and materials for executive and board level reviews related to customer growth performance • Drive special projects that enhance operational efficiency or support new commercial strategies • Serve as a trusted partner and proxy for the VP of Customer Growth in meetings, ensuring decisions are captured and follow through occurs • Foster a culture of accountability and clarity across the team

🎯 Requirements

• 5+ years of experience in management consulting, strategic operations, or customer success operations within a SaaS or healthcare technology environment • Strong analytical and financial acumen with proven ability to interpret and visualize data to guide decision making • Deep understanding of cross functional collaboration, project management, and executive communication • Strong systems thinking and process design mindset, able to create clarity in a fast moving startup environment • Excellent organizational skills and attention to detail • Self starter who thrives in ambiguity and takes ownership from planning through execution • Proficiency with tools such as HubSpot, Notion, G Suite, Gong, and BI or reporting platforms • Passion for improving healthcare through technology and data driven insights

🏖️ Benefits

• Competitive compensation with stock options • Opportunity to help shape the structure and future of Teton’s customer growth organization • A mission driven environment where your work directly impacts how care is delivered and measured globally • 401(k) plan • paid time off • health insurance