Client Success Manager – Operations

November 11

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Tharp Ventures

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Wellness • eCommerce • B2C

Tharp Ventures is a marketing operating partner that helps wellness-focused brands grow revenue through paid media, brand marketing, conversion rate optimization, and Klaviyo-powered email & SMS. They offer full-service digital marketing including ad creative, web & landing page optimization, video production, segmentation and automation, A/B and heatmap testing, and long-term partnership-focused services aimed at scaling direct-to-consumer revenue and customer lifetime value.

1 - 10 employees

🧘 Wellness

🛍️ eCommerce

👥 B2C

📋 Description

• **What You’ll Own** • **Client Success** • - Serve as the main point of contact for our portfolio of clients. • - Be able to run client calls, recap next steps, and ensure deliverables are clear. • - Anticipate client needs and communicate proactively. • **Operations & Fulfillment** • - Oversee ClickUp boards, task timelines, and dependencies. • - Run internal ops syncs with the creative, email, and media teams. • - Manage workflow handoffs between departments — nothing slips through the cracks. • - QA deliverables before they reach the client. • **Systems & Optimization** • - Audit existing workflows and build SOPs for recurring tasks. • - Identify inefficiencies and create automations (Slack alerts, ClickUp templates, etc.). • - Contribute to building Tharp Ventures’ “Marketing Operating System.”

🎯 Requirements

• **You’re Right for This Role If…** • - You’ve worked at a digital marketing agency before (2–5 years minimum) • - Ideally, you enjoy agency life but are seeking higher-tier accounts to work on • - You’re fluent in performance marketing language (CTR, CPA, ROAS, CAC, MER, etc.). • - You’re *obsessively organized* — the type who color-codes ClickUp views for fun. • - You're ahead of the curve on AI-system build out (think N8N -> Airtable) • - You’re calm under pressure, diplomatic with clients, and love bringing clarity. • - You get dopamine from follow-through — closing loops is your superpower. • - You can think 3 steps ahead and prevent fires before they start. • **Tools You’ll Live In** • - ClickUp • - Slack • - Google Workspace • - Figma (light use for reviewing creative) • - Notion • - Loom • - And then help us build our new Airtable database for creative 🥲

🏖️ Benefits

• **Compensation & Benefits** • - **$4,500–$5,500/month USD** (depending on experience) • - Fully remote (EST/CST time zone preferred) • - Performance-based growth potential • - Opportunity to grow into Head of Operations as we scale • - Recurring revenue share if you choose to refer any clients into our collective ecosystem