E-Commerce Operations Assistant

🕒 June 9

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛍️ E-commerce

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The Hello Team

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

🛡️ Insurance

📦 Logistics

Healthcare • Insurance • Logistics

The Hello Team is a B2B provider of structured offshore hiring and managed workforce solutions. They recruit, hire, and operate dedicated nearshore and offshore teams across 30+ countries, offering remote staffing, BPO services, answering services, and call center build-outs with on-the-ground recruiting, U. S. -based operational oversight, training, and real-time workforce management. The company emphasizes accountability, performance monitoring, and cultural alignment for clients in healthcare, insurance, real estate, professional services and other sectors.

📋 Description

• Create, optimize, and maintain product listings across various e-commerce platforms • Create product photos and videos using AI tools and coordinate with Fiverr freelancers as needed • Assist with social media marketing initiatives, including TikTok advertising campaigns • Manage and optimize advertisements on Amazon and other online marketplaces • Handle customer inquiries and provide customer support • Assist with packaging projects and product improvement initiatives • Manage returns, resolve customer issues, and help improve customer satisfaction • Perform other duties related to the position as assigned

🎯 Requirements

• Proficient level of English (written and spoken) • Excellent professional and communication skills • Experience with Amazon, Shopify, Walmart Marketplace, or similar platforms • Familiarity with AI tools is preferred • Experience in e-commerce, operations, administrative support or related roles • Experience utilizing reporting tools such as Excel, Google Sheets, Shopify, and Amazon reports is preferred • Strong organizational, time-management, and multitasking skills • Detail-oriented with strong accountability, problem-solving, and critical-thinking skills • Previous e-commerce, online retail, or marketplace experience preferred • Proven ability to meet deadlines consistently in a fast-paced environment • Comfortable working within structured processes and established workflows • Ability to quickly learn new systems, software, and workflows • Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management) • Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach • Positive attitude and the ability to learn and adapt quickly • Ability to understand and follow established processes accurately with minimal supervision • Ability to work U.S. Eastern Time (New York) business hours

🏖️ Benefits

• 100% remote work • Full-time position with 40 hours weekly • Great work environment with potential for growth