Solutions Engineer – I

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November 7

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The Hologram Company

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The Hologram Company is an industry leader in alternative music marketing strategies, artist development services, and creative consulting.

1 - 10 employees

📋 Description

• Execute successful customer onboarding, partnering cross-functionally to ensure seamless deployment • Guide customers through SIM provisioning, device configuration, and connectivity setup • Diagnose and resolve SIM, device, and network-level connectivity issues in collaboration with internal teams • Own Level 2 (L2) support escalations, ensuring timely resolution and clear communication with customers • Work hand-in-hand with customers to scope, debug, and resolve technical challenges throughout the deployment lifecycle • Understand a wide variety of customer use cases, and align technical solutions with both business and functional requirements • Escalate complex or systemic issues while maintaining ownership and customer trust • Maintain and improve internal tooling, including AI-driven support tools and Documentation (internal and external) • Advocate for customers internally, surfacing product gaps, technical pain points, and feedback to improve the overall platform experience

🎯 Requirements

• Solid understanding of cellular networks, IoT devices, various Radio Access Technologies (RATs), and communication protocols (e.g., TCP/IP, UDP, MQTT) • 2+ years in a customer-facing technical role (e.g., Solutions Engineer, Technical Support Engineer or Technical Consultant) • Experience working with scripting languages (e.g., Python or Ruby), SQL, and REST APIs • Strong written and verbal communication skills, with the ability to explain complex technical topics to non-technical audiences • A strong customer-centric mindset with a focus on solving problems and driving value • Proven ability to quickly learn and adapt to new technologies and technical concepts

🏖️ Benefits

• Competitive compensation: All employees receive equity with transparent salary and equity formulas across the team • Health & time off: Flexible health coverage (up to 100% employee, 95% dependents), unlimited PTO with 2 weeks mandatory, monthly mental health days, and 14 weeks paid parental leave • Remote work support: $1,000 hiring bonus plus $200 monthly budget for home office, books, courses, or coworking • Financial security: Life and disability insurance fully covered, 401(k) plan, and Professional Development Fund after one year