Vice President, Customer Success

October 10

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+5 more states

🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $199k - $221k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

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Wheel

WebsiteLinkedInAll Job Openings

Healthcare Insurance • SaaS • Telecommunications

Wheel is a leading platform for consumer-centric virtual care, designed to provide personalized, convenient, and comprehensive healthcare. Wheel offers a seamless virtual care solution for both companies and clinicians, enabling businesses to easily grow their healthcare offerings and deliver high-quality care at scale. For clinicians, Wheel provides a flexible and rewarding platform that allows them to work with multiple companies under one schedule and contract, all while operating remotely. The company partners with digital health companies, health plans, life sciences companies, and retailers to offer services including convenience care, urgent care, and condition-specific care programs. Trusted by Fortune 50 companies and supported by a robust clinician network, Wheel has facilitated over five million patient visits and maintains a high clinician satisfaction rate.

201 - 500 employees

Founded 2018

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

📋 Description

• Serve as the exec lead on Wheel’s enterprise accounts, driving internal and external alignment on product and operations priorities and ensuring the client voice is heard & understood by all Wheel team members. • Lead, develop and manage a standard setting client success team that Wheel clients love to work with and Wheel team mates enjoy collaborating with to ensure client and patient success. • Drive Wheel’s client retention, expansion and growth strategy, hitting or exceeding revenue targets for client expansion. • Lead all aspects of Wheel’s client implementation and continuously improve our enterprise implementation methodology and approach across segments to drive client satisfaction and successful launches. • Lead cross-functional collaboration across Wheel’s operational teams including R&D, Network Operations, Clinical Operations and Finance to drive key initiatives to ensure performance to client requirements and attain high client NPS. • Partner closely with Wheel’s leadership team to ensure the successful delivery of our platform as well as delivering insights to R&D and Operations that drive strategic growth channels for the business. • Develop and implement strategies to optimize client onboarding, adoption, and ongoing usage of our platform and services, building on the existing. implementation methodology to create a world class, enterprise strategy. • Monitor and analyze client usage data, and use insights to drive product and service improvements. • Develop and deliver regular reports on client success metrics, and use data to drive continuous improvement in client success initiatives. • Stay up-to-date on industry trends and best practices in client success and virtual care delivery, and share insights with the broader team to drive innovation and growth.

🎯 Requirements

• 12+ years of experience in client success, account management, or client success roles in enterprise healthcare, or virtual care delivery organizations. • 7+ years of experience leading and managing high-performing client success teams across Solutions, Implementation, and Account Management • Experience managing a P&L, and driving optimization and scalability of your business units. • Experience and deep understanding of R&D organizations and tech products, ability to work closely with Solutions Engineers to understand client needs and drive optimal implementations as well as upsell/cross-sell opportunities. • Proven track record of driving client satisfaction, retention, and growth. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders. • Strong data analysis skills, with the ability to derive insights from data and use them to drive quick business decisions. • Strong project management skills, with the ability to manage multiple projects and priorities simultaneously. • Bachelor’s degree in business, marketing, or a related field; MBA or advanced degree preferred.

🏖️ Benefits

• Medical, Dental and Vision • Ancillary: Life, Short and Long Term Disability • 401K match • Flexible PTO • Parental Leave • Stock options • Additional programs and perks