Client Support Representative

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February 5

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The Asia Group

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B2B • Government • Consulting

The Asia Group is a strategic advisory firm specializing in navigating the intersection of public policy and corporate strategy in Asia. By leveraging in-depth analysis and geopolitical insights, they assist companies in market entry, sales, corporate strategy, and risk advisory services, enabling them to optimize their operations and drive growth in a rapidly changing geopolitical landscape.

51 - 200 employees

Founded 2013

🤝 B2B

🏛️ Government

📋 Description

• Provide efficient and effective technical support to clients through the ticketing system and chat messages • Troubleshoot and resolve client issues related to software, hardware, and network connectivity • Document all client interactions, issues, and resolutions in our system • Work with other support team members to resolve complex technical issues • Follow up with clients to ensure that issues have been resolved to their satisfaction • Ensure that all client inquiries are addressed in a timely and professional manner • Escalate issues to appropriate departments as needed • Continuously update technical knowledge and skills through training and development

🎯 Requirements

• Fluent in Chinese and English (written and spoken) • Prior experience in a tech company or customer service environment • Basic or intermediate IT knowledge (Windows, Mac, iOS, Android, networking, etc.) • Excellent communication skills, both written and verbal • Ability to multitask, prioritize, and manage time effectively • Strong problem-solving skills and attention to detail • Willingness to work on a rotational shift, including weekends and holidays