Account Manager, Client Services

Job not on LinkedIn

3 days ago

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

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TheGuarantors

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Real Estate • Insurance • Fintech

TheGuarantors is a company that provides innovative solutions to help individuals qualify for rentals while offering protection to property owners and operators against defaults. They act as a guarantor for renters who might otherwise not qualify for a rental, such as recent graduates, freelancers, self-employed individuals, and international residents. Their services include rent coverage, deposit coverage, and renters insurance, all of which aim to make homes more accessible and secure. TheGuarantors operate as a licensed insurance agent and broker, helping to fill properties with minimal risk and improve financial and operational performance for property managers. The company has established itself as a trusted partner in the rental industry, bringing value to both renters and owners.

201 - 500 employees

🏠 Real Estate

💳 Fintech

💰 $50M Series C on 2022-04

📋 Description

• Proactively manage and grow your existing book of business, moving partners from Pilot to High-Growth to Stabilized partnerships. • Uncover new and additional product opportunities by taking a consultative approach to investigating a company's needs and goals. • Identify and set up cross-sell and upsell opportunities into new product lines to expand account value. • Present and interpret performance data for clients, leading quarterly business reviews and providing insights as needed. • Drive profitable applicant referrals by clearly communicating underwriting guidelines and coverage levels. • Forecast against quarterly goals and OKRs by closely monitoring account metrics and performance trends. • Track conversion rates and program adoption to identify trends by program, market, and portfolio. • Partner with AEs to translate corporate-level program sales into executable rollout plans. • Maintain accurate, timely records of all activity in HubSpot. • Travel regularly (approx. one week per month) to meet with current partners.

🎯 Requirements

• 3+ years of experience in the multifamily real estate industry with strong market knowledge. • Existing network of industry relationships across ownership, management, and investment firms. • Passion for improving leasing operations and delivering peace of mind to owners and renters. • Strong listening skills with the ability to translate client needs into product opportunities. • Proven relationship manager with a track record of building trust with property operators and C-level decision makers. • Skilled negotiator, balancing client needs with organizational goals to secure profitable agreements. • Highly organized, detail-oriented, and disciplined in CRM usage. • Excellent teamwork and communication skills, with the ability to collaborate across Sales, Partner Success, and Product teams to drive outcomes. • Comfortable in a start-up environment with frequent program changes, and able to clearly communicate evolving value to clients.

🏖️ Benefits

• Medical, dental, & vision insurance, beginning day one • Health savings account with employer contribution • Generous PTO and paid holidays • Flexible working hours • 401(k) • Paid parental leave • Company sponsored short and long term disability • Flexible spending accounts (healthcare, dependent care, commuter)