Customer Success Analyst, Mandarin Speaking

October 23

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TheGuarantors

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Real Estate • Insurance • Fintech

TheGuarantors is a company that provides innovative solutions to help individuals qualify for rentals while offering protection to property owners and operators against defaults. They act as a guarantor for renters who might otherwise not qualify for a rental, such as recent graduates, freelancers, self-employed individuals, and international residents. Their services include rent coverage, deposit coverage, and renters insurance, all of which aim to make homes more accessible and secure. TheGuarantors operate as a licensed insurance agent and broker, helping to fill properties with minimal risk and improve financial and operational performance for property managers. The company has established itself as a trusted partner in the rental industry, bringing value to both renters and owners.

201 - 500 employees

🏠 Real Estate

💳 Fintech

💰 $50M Series C on 2022-04

📋 Description

• Manage a pipeline of deals and proactively follow up with customers in order to move deals forward and drive revenue • Communicate with customers via phone and email in a wide range of situations that each require a unique approach • Gather data on customer communications and engagement to fuel our never-ending quest to improve the user experience

🎯 Requirements

• Bachelor’s degree in a related field or equivalent experience • A roll up your sleeves mentality with excitement to research and learn what you don’t know • Empathy, integrity, and a sense of humor! • Highly organized and detail-oriented • Customer-centric mindset • Possess a team-oriented attitude • Strong math and analytical skills • Must be able to multitask and be highly adaptable to change • Ability to work during business hours (8 hour workday between 9 a.m. - 6 p.m. Eastern Standard Time) and work one weekend day per week with one day off during the week (5-day work week) • Excellent written and verbal communication skills in English and Mandarin

🏖️ Benefits

• Medical, dental, & vision insurance, beginning day one • Health savings account with employer contribution • Flexible spending accounts (healthcare, dependent care, commuter) • 401(k) • Generous PTO and paid holidays • Flexible working hours • Paid parental leave • Company sponsored short and long term disability