Inside Partner Success Associate

🕒 June 25

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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TheGuarantors

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏠 Real Estate

🛡️ Insurance

💳 Fintech

💰 $50M Series C on 2022-04

Real Estate • Insurance • Fintech

TheGuarantors is a company that provides innovative solutions to help individuals qualify for rentals while offering protection to property owners and operators against defaults. They act as a guarantor for renters who might otherwise not qualify for a rental, such as recent graduates, freelancers, self-employed individuals, and international residents. Their services include rent coverage, deposit coverage, and renters insurance, all of which aim to make homes more accessible and secure. TheGuarantors operate as a licensed insurance agent and broker, helping to fill properties with minimal risk and improve financial and operational performance for property managers. The company has established itself as a trusted partner in the rental industry, bringing value to both renters and owners.

📋 Description

• Provide administrative and operational support to Outbound Partner Success roles to ensure clients receive timely and consistent service • Address internal cross-functional tickets within established SLAs and with proper documentation • Escalate complex or high-risk situations to the correct Outbound Partner Success role with clear context and recommendations on next steps • Hold group “office hour” retrainings with leasing teams • Support in the coordination of scheduling onboarding and other partner meetings • Maintain accurate records within HubSpot • Conduct special audits on contacts and other HubSpot objects upon request

🎯 Requirements

• 1-2 years of customer service experience in a structured, fast-paced environment • Excellent organizational, interpersonal, quantitative, writing and communication skills; able to interface with leasing teams • Understanding of multifamily renting and leasing flows • Google Suite/Microsoft Office proficient • Experience with Zendesk or other ticketing systems

🏖️ Benefits

• Opportunities to make an impact within a fast growing company • Medical, dental, & vision insurance, beginning day one • Health savings account with employer contribution • Flexible spending accounts (healthcare, dependent care, commuter) • 401(k) • Generous PTO and paid holidays • In-office lunch • Flexible working hours • Paid parental leave • Company sponsored short and long term disability