Fulfillment Manager

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November 25

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OUAI

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Beauty • B2C • Wellness

OUAI is a company specializing in hair care, body care, and fragrance products. It offers a wide range of products such as shampoos, conditioners, body cleaners, and scented mists. With a focus on catering to various hair types and concerns, OUAI provides products aimed at improving scalp health, reducing frizz, and addressing dandruff. The company also has a selection of body creams, scrubs, and perfumes. Additionally, 'OUAI' in French signifies 'yes', reflecting its brand ethos and Parisian-inspired style. The company emphasizes sustainability and offers refill options for many products to reduce waste.

51 - 200 employees

Founded 2016

💄 Beauty

👥 B2C

🧘 Wellness

💰 Venture Round on 2017-12

📋 Description

• Oversee the review and release of Sales Orders to 3PL partners, ensuring accuracy and prioritization based on business needs • Ensure daily transaction compliance for all shipped orders and monitor 3PL execution to guarantee timely routing and pickup of open Sales Orders • Own and maintain the Fulfillment Dashboard, delivering daily Sell-In reporting and performance visibility to key stakeholders • Proactively manage Sales Order adjustments, including communicating cuts and securing extensions when required to protect service levels • Identify at-risk orders based on timing or capacity constraints and escalate internally with mitigation recommendations • Enforce adherence to customer-specific shelf-life requirements and ensure timely communication of SKU shelf-life changes to 3PL partners • Collaborate cross-functionally with Inventory and Digital teams to review upcoming promotions and provide accurate monthly volume forecasts to 3PLs • Cultivate strong, transparent relationships with 3PL partners to drive accountability, alignment, and continuous improvement • Lead weekly operational meetings with 3PL partners, including setting agendas, facilitating discussions, and distributing action recaps • Own and facilitate Quarterly Business Reviews (QBRs) with 3PL partners, presenting performance analysis and strategic initiatives • Lead strategic project reviews with 3PL partners to drive capacity, efficiency, and cost optimization • Monitor key fulfillment KPIs, identify performance gaps, and develop improvement plans to meet or exceed targets • Oversee compliance chargeback tracking and lead dispute resolution efforts to recover costs and prevent recurrence • Partner with Finance and Sales leadership to investigate and resolve retailer short-shipment claims, ensuring timely reconciliation and root-cause prevention • Oversee the planning and execution of kitting initiatives, coordinating timelines, materials, and 3PL or vendor resources to ensure on-time delivery • Manage the setup and onboarding of new SKUs across fulfillment systems and 3PL platforms, ensuring accuracy and readiness prior to launch • Enforce adherence to OUAI SOPs and lead the development of new controlled documentation to support process standardization and operational scalability

🎯 Requirements

• Highly collaborative mindset, working cross-functionally across multiple disciplines, as well as with external partners such as 3PLs • 4+ years’ experience & demonstrated success in Fulfillment and/or partnership with 3PL • Advanced ERP systems (NetSuite) preferred • Advanced proficiency in TrueCommerce preferred • Advanced proficiency in MS Office: Word/Excel/PowerPoint/Outlook • Able to lead cross-functional internal & external meetings. • Excellent problem- solving ability with a strong sense of urgency • Demonstrated ability to multi-task and prioritize tasks/projects as needed • Strong communication skills (both written and oral) • Willingness to travel 10–15% as needed to support Quarterly Business Reviews (QBRs) and key partner engagements • Experience within CPG, beauty, or retail supply chain operations strongly preferred.

🏖️ Benefits

• Annual Base Salary Range is $95,000 - 105,000 (based on experience) + potential for yearly bonus • Medical + Dental + Vision • Unlimited PTO • 25+ Paid Holidays • Matching 401k program • Quarterly OUAI Product Stipend + Employee Discounts • Flex Fridays • Employee HSA and FSA • Charity matching and education reimbursement • Hybrid work reimbursement • Move Your OUAI (Exercise Reimbursement)