Field Service Engineer

Job not on LinkedIn

November 18

Apply Now

Receive Emails with Similar Jobs

Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

📋 Description

• Responsible for delivering a variety of service activities, mainly passionate about clinical markets with Next Generation Systems (Massive Sequencing). • Installation, repairs, maintenance services, and validation services. • Ensure customer happiness, provide timely on-site responses, increase first-time fixed rates, minimize repeated call rates, and contribute to overall service targets. • Perform all service activities in compliance with internal guidelines and customer regulations. • Provide adaptable telephone support, diagnostics, and on-site services to exceed customer expectations. • Actively promote contract products. • Build and maintain professional relationships with customers to achieve dedication and resolve critical issues. • Manage company assets, including inventory, tools, software, and vehicles. • Coordinate with relevant partners for service planning and scheduling. • Accurately and timely report all activities as required. • Align activities at customer sites with other parts of Thermo Fisher Scientific and share important customer information.

🎯 Requirements

• Professional background in Electronics, Molecular Biology, Engineering, or related subjects. • Minimum of 1-5 years of experience servicing analytical equipment or equivalent applications specialist experience. • Strong problem-solving skills. • Strong verbal and written communication abilities, capable of working effectively across all levels, functions, and regions. • Proven ability to prioritize multiple tasks, especially in the clinical and medical market. • Excellent interpersonal and negotiating skills. • Proficiency in PC skills. • Valid driving license. • Willingness to travel mainly within the appointed region (Comunidad de Madrid, Castilla y Leon, Castilla La Mancha) about 70% of the time. • Ability to travel internationally, including all EMEA Territory and the US, for training or special calls. • Strong command of English, in both spoken and written forms.

🏖️ Benefits

• Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)