ServiceNow Administrator

November 21

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thinkbridge

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Artificial Intelligence • B2B • Enterprise

thinkbridge is a global digital product development and technology advisory firm that helps growth-stage and mid-market companies modernize their tech stacks, build customer-facing platforms, and adopt AI and automation to accelerate value and scale. They offer end-to-end services including digital and technology strategy, GenAI consulting, application modernization, modern application development, DevOps/ML Ops, integrations, automation and 24x7 maintenance — with industry-focused work in financial services, energy/utilities, health and staffing. thinkbridge emphasizes fast, outcome-driven delivery using proprietary accelerators and a predictable pricing model.

201 - 500 employees

Founded 2014

🤖 Artificial Intelligence

🤝 B2B

🏢 Enterprise

📋 Description

• Perform day-to-day administration, including managing the technical configuration of the platform, building forms, and creating reports and dashboards. • Manage user accounts, roles, and access control lists (ACLs) to ensure appropriate access levels and platform security. • Monitor system performance, perform routine maintenance and error identification/remediation, and manage the planning and execution of platform upgrades and patches. • Serve as a primary support resource for end-users and support teams, investigating, diagnosing, and resolving technical issues (incidents) related to the platform. • Gather requirements from stakeholders and implement minor enhancements, such as creating or modifying service catalog items and automated process flows/workflows (often using Flow Designer or JavaScript). • Create and maintain technical and user documentation for configurations, processes, and procedures, and assist with training end-users and other staff. • Work with cross-functional teams (e.g., developers, project managers, business users) to align the platform with organizational goals and contribute to continual service improvement initiatives within ITIL processes (Incident, Problem, Change Management, etc.).

🎯 Requirements

• Mid-Level – ServiceNow Administrator with 5+ years of experience in platform administration, configuration, and ITSM operations. • Strong technical foundation in automation, workflow design, and enterprise system support. • Strong proficiency in configuring ServiceNow modules (ITSM required; ITOM, HRSD, SecOps a plus). • Familiarity with HTML, CSS, and JavaScript for creating scripts, business rules, UI policies, and client scripts. • Solid understanding of IT operations concepts, relational databases, and integrations using REST/SOAP APIs. • Strong problem-solving, analytical, organizational, and communication skills are essential for interacting with technical teams and non-technical users alike. • A ServiceNow Certified System Administrator (CSA) certification is good to have. • ITIL Foundation certification is also beneficial.

🏖️ Benefits

• Dedicated Learning & Development Budget – Fuel your growth with resources dedicated to skill enhancement. • Cutting-Edge Projects – Work on exciting projects using the latest technologies. • Employee-Friendly Leave Policy – Enjoy ample leave options to maintain a healthy work-life balance. • Remote-First Culture: At think bridge, we all work from wherever we choose but come together during set hours to collaborate. • Leave & Time-off – All leaves taken are paid leaves. And all the leave and time off are likely pre-approved leaves intended for planned vacations, personal commitments, or any other needs requiring prior approval • Comprehensive Medical & Term Insurance: Full coverage for you and your family peace of mind. • Work-From-Workweek (WWW): Twice or thrice a year, we come together for One-week sprints to collaborate in person, foster stronger team bonds, and align on goals. All travel expenses are covered in the form of an allowance which is called a work week allowance. • We organize city-wise, company-sponsored local meetups—fun-filled day outings with your colleagues! • At think bridge, you get reimbursed for approved certifications and short courses that support your role • We embrace diversity and ensure equal opportunity for everyone, fostering an inclusive workplace where all voices are valued.