IT Manager

Job not on LinkedIn

September 19

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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THOMPSON Child & Family Focus

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Headquartered in Matthews, North Carolina (Mecklenburg County), Thompson Child & Family Focus is a human services leader transforming lives through early childhood, family stability, and mental health services. As a solutions-driven organization committed to rewriting narratives for the most vulnerable; Thompson achieves this by providing comprehensive, evidence-based services, and trauma-informed care, for children (ages 0-18) and their families, virtually and in-person. Thompson employs over 300 staff in NC and FL, and is led by President/CEO, Will Jones. To read more about Thompson’s continuum of services online, go to thompsoncff.org, or email news@thompsoncff.org.

201 - 500 employees

📋 Description

• Support the overall successful operations of Thompson IT services • Server maintenance, monitoring, and upgrades • Monitor server and network downtime and resolve major issues • Oversight of all company software and hardware • Ensure adequate network, endpoint, and cloud security systems are in place and functional • Ensure adherence to all internal, mandated, and accrediting technology compliance requirements • Visualize and present company analytics in regard to communication, technology, and cybersecurity • Supervise positions/vendors responsible for software support and other functions (hardware setup and maintenance, resolving Helpdesk requests, communication platforms and devices, training on new technology changes, deploying and maintaining appropriate agency software) • Employee account creation/removal, group management, and scripting • Monitoring, upgrading, altering, and backing up company data and systems • Build and grow high functioning technology team (1:1s, development plans, tactical meetings, professional development, accountability standards, KPIs, culture and conflict resolution) • Provide input to, understand, and adhere to created budget • Create alignment of customer service expectations and internal department processes and SLAs • Carry out software and hardware initiatives for all departments (evaluating business needs, researching software purchases and upgrades, project management for implementation and migration, coordinating training efforts) • Ensure proper asset tracking and management • Maintain up-to-date expertise in relevant hardware, software, and infrastructure technology • Provide input on digital data strategy for tracking key metrics, areas for improvement, digital utilization and trends • Create strong working relationships, effective communication, transparency, and collaboration with all departments and staff • Oversee relationships and manage contracts with vendors and service providers • Act as a backup HIPAA Security Officer for electronic data and ensure compliance with all regulations • Maintain and develop all custom internal processes and documentation • Perform any and all additional tasks as assigned by IT Director

🎯 Requirements

• BA/BS degree in technology related field plus 5 years relevant experience or a BA/BS degree in computer science or related discipline and four years relevant experience • Requires special technical knowledge of the techniques and procedures of server maintenance and configuration • Must understand deployment, configuration and troubleshooting processes for software, hardware, networking and accessory equipment • Extensive knowledge of Microsoft 365 is a must • Requires PowerShell and VMWare fluency • SQL knowledge as a plus • Requires sufficient analytical skills to assess problems or unusual situations and develop solutions • Requires in-depth understanding of HIPAA compliance, network security, and breach investigation • Supervisory experience preferred • Verified 5 years of work experience as a high performing individual contributor in a related field • Exposure to leadership/management experiences either through short term project management, coordination, training or actual leadership positions • Displays the capacity/coachability for future growth and development as a leader

🏖️ Benefits

• 3 weeks paid time off (PTO) first year plus 10 paid holidays • Health, Dental, Vision • Short-Term and Long-Term Disability and Life insurance options • 401K Match • Education Reimbursement • Referral Bonus • Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure • Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service • Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans • Paid time off for volunteering in the community • Free EAP services • Mileage Reimbursement • iPhone and Laptop provided for eligible roles • Multiple opportunities for growth • Ongoing, structured leadership development and growth opportunities