Customer Success Manager – Legal AI Solutions, Global & Large Law Firms

Job not on LinkedIn

November 4

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🚗 Michigan – Remote

Although this job is listed in Michigan, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🚗 Michigan – Remote 🤠 Texas – Remote

💵 $91k - $169k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Attorney

🦅 H1B Visa Sponsor

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Thomson Reuters

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Finance • Media • SaaS

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

10,000+ employees

Founded 2008

💸 Finance

📱 Media

☁️ SaaS

📋 Description

• Engage regularly with senior executives to understand their goals and provide strategic guidance • Jointly create success plans with customers to deliver value • Collaborate with customers to identify specific business challenges and design tailored workflows • Partner with customers to help gain executive sponsorship and define change management strategies • Ensure users are trained appropriately and define strategies to grow adoption • Lead executive business reviews and capture value delivered • Proactively address customer needs and develop strategies to reduce churn • Serve as the voice of the customer by sharing feedback with internal teams

🎯 Requirements

• Formal legal education (JD) or substantial experience working with legal technology, attorneys, or legal professionals • 5+ years of experience in Customer Success, Consulting with legal technology, Account Management, or a related role • Curiosity in technology/AI developments • Familiarity with legal technology or AI-driven platforms • Strong interpersonal and communication skills • Ability to build trusted relationships and act as a strategic advisor to customers • Customer-Centric Mindset • Collaboration with cross-functional teams to achieve mutual goals

🏖️ Benefits

• Flexible vacation • Two company-wide Mental Health Days off • Access to the Headspace app • Retirement savings • Tuition reimbursement • Employee incentive programs • Resources for mental, physical, and financial wellbeing • Optional hospital, accident and sickness insurance paid 100% by the employee • Optional life and AD&D insurance paid 100% by the employee • Flexible Spending and Health Savings Accounts • Fitness reimbursement • Access to Employee Assistance Program • Group Legal Identity Theft Protection benefit paid 100% by the employee • Access to 529 Plan • Commuter benefits • Adoption & Surrogacy Assistance • Tuition Reimbursement • Access to Employee Stock Purchase Plan