Senior Customer Success Manager

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November 21

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ThreatConnect

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Cybersecurity • Security • SaaS

ThreatConnect is a leading provider of threat intelligence and cyber risk management solutions. Specializing in the operationalization of threat intelligence, the company offers products such as a Threat Intelligence Platform, Polarity, and Risk Quantifier, helping organizations to enhance their cybersecurity through effective threat identification and risk quantification in financial terms. ThreatConnect's solutions are designed to improve collaboration and efficiency within security operations by integrating and managing diverse sources of intelligence and enabling automation and orchestration of security responses. Recognized for its advanced cyber threat intelligence and risk quantification capabilities, ThreatConnect supports customers in sectors like software, healthcare, and financial services in moving from reactive to proactive security measures.

51 - 200 employees

Founded 2013

🔒 Cybersecurity

🔐 Security

☁️ SaaS

📋 Description

• provide solutions-based support to the company’s most important customers • contribute towards Customer Success Plans • measure customer metrics • drive high levels of customer engagement • assist customers with their challenges when they arise • partner with Sales to track renewals, build value, and expand contracts within the customer base • work cross-functionally with the sales and product teams to communicate customer needs • develop and drive customer success outcomes • manage customer account portfolios

🎯 Requirements

• Thorough knowledge and proven history of demonstrated customer success behaviour • 7+ years of experience in a similar role • Ability to have a deep technical understanding of cybersecurity products and communicate that technical understanding in discussions with customers • Excellent knowledge of a wide variety of security solutions and technologies, including Linux, network architecture, implementation, and configuration, firewall technologies, proxy technologies, anti-virus, spam and spyware solutions (Gateway and SaaS), malware/security experience • Strong communication skills that can translate across all levels of a customer's organizational hierarchy. This includes presentation skills for technical as well as business-driven initiatives • Ability to manage yourself and others through innovative processes, making effective decisions to ensure success • Ability to travel for the role when needed

🏖️ Benefits

• comprehensive insurance coverage • paid time off • unique perks designed to help you meet your financial and personal goals • quarterly awards • employee bonus and referral program • team-building outings