Program Manager – Service Operations

Job not on LinkedIn

4 days ago

Apply Now

Receive Emails with Similar Jobs

Thumbtack

WebsiteLinkedInAll Job Openings

B2C • Marketplace • Home Services

Thumbtack is a platform that connects people with local professionals offering various services such as home improvement, repair, and cleaning. Users can search for specific services like house cleaning, handyman work, electrical and wiring repair, and more, getting access to trusted professionals with reviews and cost estimates. The platform is designed to make finding, hiring, and working with professionals simple and efficient, with the convenience of managing everything from one app. It serves millions of people across the U. S. , providing a wide range of services including landscaping, event planning, and more.

1001 - 5000 employees

👥 B2C

🏪 Marketplace

📋 Description

• Design and implement structured program plans, including detailed task lists, timelines, and resource allocations. • Identify program dependencies and work with relevant teams to manage and resolve them effectively. • Conduct regular program meetings to monitor progress, address issues, and facilitate decision-making, demonstrating ownership across functional lines. • Maintain comprehensive program documentation and reporting to ensure transparency and accountability. • Collaborate with stakeholders across departments to align program objectives with organizational goals. • Monitor program risks and develop contingency plans to mitigate potential impacts. • Support the continuous improvement of program management processes and tools within the team. • Build expertise quickly in any specialization related to your program assignments.

🎯 Requirements

• At least 5+ years of experience in program or project management, preferably within service operations or a related area, ideally managing concurrent projects. • Proficiency in project management software (e.g., Jira, Coda, Smartsheet) and familiarity with Agile and Waterfall methodologies. • Strong analytical and problem-solving skills, with attention to detail. • Effective communication skills, with the ability to engage and align diverse stakeholders. • Proven ability to manage risks and navigate complex program challenges. • Experience in a high-growth, fast-paced technology environment preferred, with a track record of adapting to evolving role responsibilities. • PMP certification preferred. • Willingness to work on the graveyard shift.

🏖️ Benefits

• Thumbtack embraces diversity. • Equal opportunity workplace. • Reasonable accommodation for disabilities.