Research Operations Program Manager

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Thumbtack

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B2C • Marketplace • Home Services

Thumbtack is a platform that connects people with local professionals offering various services such as home improvement, repair, and cleaning. Users can search for specific services like house cleaning, handyman work, electrical and wiring repair, and more, getting access to trusted professionals with reviews and cost estimates. The platform is designed to make finding, hiring, and working with professionals simple and efficient, with the convenience of managing everything from one app. It serves millions of people across the U. S. , providing a wide range of services including landscaping, event planning, and more.

1001 - 5000 employees

👥 B2C

🏪 Marketplace

📋 Description

• Design, scale, and govern the systems and tools that support high-quality, efficient user and market research. • Maintain and evolve our research repository as a reliable, searchable, well-structured source of insights. • Lead participant operations, including recruiting, incentives, and vendor management, ensuring ethical, smooth, and privacy-aligned execution. • Partner with Engineering, Data, Legal, and IT to maintain integrated, compliant, and secure data and tooling environments. • Drive operational excellence through budget oversight, contracts, procurement, and frameworks that clarify roles and reduce friction. • Provide hands-on operational support for studies when needed, coordinating logistics and anticipating risks or dependencies. • Track and report research activities to improve visibility, efficiency, and strategic planning across the team. • Support research culture and growth through onboarding, L&D, team events, knowledge-sharing, and initiatives that foster belonging and collaboration.

🎯 Requirements

• 5+ years in program management, operations, or research enablement roles; 3+ years dedicated to Research Operations. • Proven ability to build, scale, and maintain research systems, repositories, and operational processes in a fast-moving tech environment. • Deep understanding of participant operations, research logistics, compliance, and ethical best practices. • Skilled at diagnosing and solving complex operational and technical problems, including evaluating and implementing new tools or workflows. • Strong project management and coordination abilities, with a track record of aligning diverse stakeholders. • Experience managing budgets, contracts, and vendor relationships with accuracy and accountability. • Excellent written and verbal communication skills, with the ability to build trust across teams and facilitate effective collaboration. • Demonstrated passion for nurturing team culture, supporting learning, and fostering connection in distributed environments; operates with precision, ownership, and continuous improvement.

🏖️ Benefits

• Thumbtack embraces diversity. • Equal opportunity workplace. • Reasonable accommodation for individuals with disabilities.