Thumbtack
B2C • Marketplace • Home Services
Thumbtack is a platform that connects people with local professionals offering various services such as home improvement, repair, and cleaning. Users can search for specific services like house cleaning, handyman work, electrical and wiring repair, and more, getting access to trusted professionals with reviews and cost estimates. The platform is designed to make finding, hiring, and working with professionals simple and efficient, with the convenience of managing everything from one app. It serves millions of people across the U. S. , providing a wide range of services including landscaping, event planning, and more.
1001 - 5000 employees
👥 B2C
🏪 Marketplace
Senior Data Scientist – Trust & Safety Operations
November 14
Thumbtack
B2C • Marketplace • Home Services
Thumbtack is a platform that connects people with local professionals offering various services such as home improvement, repair, and cleaning. Users can search for specific services like house cleaning, handyman work, electrical and wiring repair, and more, getting access to trusted professionals with reviews and cost estimates. The platform is designed to make finding, hiring, and working with professionals simple and efficient, with the convenience of managing everything from one app. It serves millions of people across the U. S. , providing a wide range of services including landscaping, event planning, and more.
1001 - 5000 employees
👥 B2C
🏪 Marketplace
📋 Description
• Partner with leaders of Thumbtack’s Trust and Safety Operations teams to conduct in-depth quantitative analyses that guide strategic decisions • Make recommendations based on detailed analysis and a deep understanding of our business • Build and maintain reports, models, metrics, and visualizations which provide insight into users’ experiences and business performance • Work with Ops and Finance teams to measure impact of Trust and Safety Operations initiatives • Maintain SQL queries and dashboards that underpin analysis and reporting infrastructure • Identify key drivers of core business outcomes through regression analyses and other statistical techniques • Design and run experiments to test hypotheses, improve workflows, and optimize strategies for the Trust and Safety Operations teams • Contribute to our team and company data culture through peer collaboration, training, coaching and more
🎯 Requirements
• BA/BS degree, preferably in Economics, Statistics, Math, or Computer Science • Passion for using data to drive business impact in an operational environment, including running A/B experiments and applying causal analysis techniques to business process data • Experience analyzing user experience data (both product and survey data), preferably in a technology or marketplace company • Strong written and verbal communication skills: this role will require writing content and explaining results to internal and external audiences • Strong experience using SQL to query large datasets, proficiency with data visualization software (e.g., Tableau, Looker), and familiarity with statistics/programming languages (e.g., Python, R) • Ability to detect and debug data anomalies in complex operational processes and a track record of working with business leaders to drive improvements and efficiencies • Demonstrated ability to self-motivate and drive projects independently as well as partner successfully with cross-functional teams
🏖️ Benefits
• Thumbtack embraces diversity and is an equal opportunity workplace • Commitment to providing reasonable accommodation for individuals with disabilities
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