Senior Implementation Project Manager, Enterprise Healthcare Integration

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October 1

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TigerConnect

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TigerConnect is healthcare’s most widely adopted communication platform – uniquely modernizing care collaboration among doctors, nurses, care teams, and patients. TigerConnect is the only solution that combines a consumer-like user experience for both clinical and patient communication with serious security, privacy, and clinical workflow requirements that today’s healthcare organizations demand. TigerConnect accelerates productivity, reduces costs, and improves patient outcomes.

201 - 500 employees

📋 Description

• Lead implementation of TigerConnect healthcare communication and workflow platform, including middleware integrations, secure messaging, and physician scheduling solutions • Manage complex, cross-functional projects involving interoperability with EMRs, ERPs, nurse call systems, telephony, and clinical applications • Manage the project from initiation to closure, ensuring delivery on time, within scope, and within budget • Guide customer change management, onboarding, training, maintenance, and system enhancements to achieve customer value and ROI • Develop and own project plans, controlling scope, schedule, dependencies, resources, and concurrent projects • Identify and mitigate project risks and develop contingency plans • Establish and maintain communication channels with project stakeholders, including status reporting and escalation of issues • Provide leadership and direction to project team members and collaborate with product management, engineering, solution design, and clinical teams • Ensure resource availability and allocation working with management, customers, vendors, and 3rd parties as applicable • Track project performance with reports on status, budget, metrics, and resource allocation and provide feedback for PMO and process improvement

🎯 Requirements

• 12+ years of comparable project management experience plus demonstrated success in enterprise project management, preferably in a healthcare or SaaS environment • Bachelor’s degree in STEM, Business, or related fields • Expert knowledge of project management methodologies, tools, and business systems • Demonstrated proficiency in project planning, research, analysis, development methodologies, solution architecture, and systems administration • Experience in establishing and delivering formal Organizational Change Management, Benefits Realization success metrics, education, and training • Ability to create and present clear, concise, and well-edited communications to stakeholders, including executive leadership • Exceptional customer relationship skills – proven ability to collaborate and communicate with both technical and non-technical personnel • Strong critical thinking skills and ability to obtain and communicate technical information to non-technical audiences • Superior organizational skills and ability to multi-task and manage multiple projects • Ability to travel up to 20% • Preferred: Project management certification (e.g., PMP, CSM, etc.) • Preferred: Healthcare industry knowledge and experience in a hospital environment including clinical workflows • Preferred: Experience implementing middleware platforms and integrations (HL7 messaging, ADT/ORU/SIU, EMR/ERP/API integrations like Epic, Cerner, Meditech) • Preferred: Familiarity with telephony and nurse call systems (Rauland, Hillrom, Ascom, Cisco, etc.)

🏖️ Benefits

• Enjoy remote flexibility with teams across the US and globally - plus prime office space in Santa Monica, California • Excellent Medical, Dental, and Vision insurance for you and your family • 401k match • Wellness reimbursement program • Company-wide wellness days (extra days off to rest and recharge) • Flexible time off • Outstanding benefits package with focus on mental health & wellbeing