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November 24

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TIM Brasil

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Telecommunications • B2C • SaaS

TIM Brasil is a telecommunications company that provides a variety of mobile, internet, and digital services in Brazil. They offer plans with extensive coverage, including 5G technology, and have an app called Meu TIM that allows users to manage their accounts, make payments, and access services conveniently. With a focus on customer experience, TIM Brasil aims to deliver high-quality connectivity and additional benefits to its users.

10,000+ employees

Founded 1998

📡 Telecommunications

👥 B2C

☁️ SaaS

📋 Description

• Responsible for ensuring the best customer service journey (inbound contact or via specific platforms). • Responsible for receiving, handling, resolving, and communicating with customers (outbound contact and/or via email and messaging apps). • Provide customer service (external and internal) with the objective of ensuring the best customer journey, aiming to improve complainants' perception and secure higher satisfaction ratings. • Interpret consumer complaints and act to correct root causes. • Document the handling of requests clearly and objectively, ensuring understanding by customers (external/internal). • Ensure adherence to (and achievement of) operational and business indicators, maintaining target attainment. • Use tools (technical and registration) and systems used in service to consult and record information. • Work with internal teams via messaging apps, email, and phone to resolve customer issues.

🎯 Requirements

• High school diploma (completed). • Experience using computer resources and Microsoft Office (intermediate level or above). • Experience in customer service roles (experience with critical customers/appeals channels is a plus). • Basic math knowledge.

🏖️ Benefits

• Health and Dental Insurance * • Medication Benefit * • Gympass * • Meal and/or Food Voucher • Transportation Voucher • Private Pension Plan • Company mobile phone with unlimited internet and voice allowance • Online English course extendable to one family member or friend • Internal Training and Development Program • Profit Sharing • My First Benefit - Assistance for children up to 2 years old • Childcare Reimbursement (for fathers or mothers) • Flexible work models and schedules • Happy Day - Day off during your birthday month