Professional Services Engineer

November 17

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Tines

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SaaS • Cybersecurity • Enterprise

Tines is a leading automation platform that empowers security teams and IT professionals to create, run, and monitor workflows in real-time. With a focus on AI-powered automation, Tines connects with a wide range of products and APIs to streamline processes and enhance productivity across various teams, including security, IT, infrastructure, and engineering. It provides tools for building apps and self-service portals, enabling organizations to integrate systems, manage risk, automate incident responses, and drive operational efficiencies. Built for enterprise-grade transparency and compliance, Tines fuels smarter, more secure work environments with ease of use and rapid deployment.

51 - 200 employees

Founded 2018

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Shape the future of our Professional Services organization and contribute to the development of processes and procedures. • Tackle challenging Story builds to power our customer’s most important workflows. • Scope automation Stories based on customer requirements, identifying any blockers and research areas needed. • Analyze customer tools, processes, and pain points to guide them in establishing an automation roadmap. • Identify and highlight what is, and what isn’t, suitable for an automation workflow. • Work with the Project Manager and Engagement Manager to verify and validate services, project plans, and timelines. • Demonstrate Stories to illustrate concepts and ideas to the customer, including wire-framing out Stories live on calls with customers. • Design and develop Automation Stories in the customer Tines tenant, connecting tools together using their APIs. • Partner closely with customers to ensure that the Stories meet their requirements and provide guidance on test plans. • Review and suggest optimizations for customer stories. • Deliver documented, production-ready stories to customers. • Act as a resident automation engineer for customers, working as a member of the customer team to help them plan their automation roadmap and achieve their automation goals. • Advocate for the Professional Services Team within Tines, working with Sales teams to ensure they can speak to our capabilities and achievements.

🎯 Requirements

• 5+ years of experience delivering Professional Services and implementing SOAR platforms or similar automation solutions. • Strong customer-facing skills and experience. • A passion for becoming an expert in Tines. • Proficient in assessing and understanding customer workflows to tailor solutions that meet their specific needs. • Experience interpreting and applying API documentation. • Experience with a range of API authentication methods including OAuth2 and JWT. • Experience using and troubleshooting APIs to connect to a variety of security and/or IT tools. • Passionate about supporting customers and helping them automate their repetitive and manual workflows.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development