Support Account Manager

Job not on LinkedIn

🕒 May 26

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Tintri

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

🔧 Hardware

☁️ SaaS

Hardware • Cloud Computing • SaaS

Tintri is a leading provider of data management solutions specifically designed for virtualized workloads. With a focus on simplifying IT operations, Tintri offers innovative cloud and on-premise storage platforms that optimize data management and enhance performance through automation and analytics. Their solutions are tailored for environments requiring efficient workload management, data protection, and visibility, making it easier for organizations to manage complex IT infrastructures effectively.

📋 Description

• The SAM is responsible for the customer's day-to-day experience of Tintri Support, the proactive health of their install base, the timely resolution of escalations, and the documented relationship that keeps the account healthy across multi-year contract cycles. • The SAM works in close partnership with the customer's primary technical contacts, executive sponsors, Tintri Engineering, Tintri Support, and Sales (Regional Sales Manager, Account Executive, Sales Engineer). • The role carries a portfolio of approximately five to eight strategic accounts, typically Platinum-tier or above, in regulated industries (financial services, healthcare, public sector, large enterprise). • The SAM owns the customer's stewardship outcome, including documented work product, proactive monitoring, escalation management, and consistent representation of the customer's voice inside Tintri.

🎯 Requirements

• 5+ years in a customer-facing post-sales role: Support Account Manager, Technical Account Manager, Customer Success Manager, or senior support engineer with named-account responsibility • Demonstrated ability to maintain account documentation (account plans, QBRs, scorecards) over multi-year customer relationships • Working technical fluency in enterprise storage, virtualization (VMware, Hyper-V, OpenStack, Kubernetes), and adjacent infrastructure • Direct experience running customer escalations to resolution under time pressure • Strong written communication; this role produces a real artifact for every customer interaction • Experience with Salesforce for activity tracking and pipeline visibility • Comfort presenting to senior customer audiences (Director, VP, CIO, CTO) • Self-directed, calendar-driven, able to manage a portfolio of 5-8 accounts without daily oversight.

🏖️ Benefits

• Full DDN benefits package including health, dental, vision, 401(k), and PTO. • Remote work setup support provided.