Innovation & Growth Senior Director, Commerce Operations

August 1

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Tinuiti

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Marketing • Advertising • Technology

Tinuiti is a performance-driven digital marketing agency that specializes in boosting brand impact across various digital channels. Their full-funnel approach integrates commerce, TV & audio, social media, and search platforms to optimize user engagement, drive conversions, and expand digital footprints. Tinuiti leverages advanced proprietary technology, including Bliss Point, for marketing measurement and optimization, delivering insights to maximize efficiency and impact. The company emphasizes a product-led strategy and is recognized for its expertise in media planning, measurement, and attribution as demonstrated by accolades received in industry reports.

1001 - 5000 employees

Founded 2016

💰 Debt Financing on 2019-08

📋 Description

• Strategic Growth & Business Development • Collaborate with Sales, Marketing, and Partnerships teams to develop strategic positioning and content that accelerates service adoption. • Represent Commerce Operations in high value new business pitches and audits. • Support internal audit program with support of platform SME’s and Delivery Leaders. • Partner with vertical leads to deliver tailored operational strategies. • Guide client teams through complex issues with empathy and precision. • Manage and strengthen retailer platform relationships, especially Amazon. • Act as the escalation point and solution architect for operational issues across Vendor Central and Seller Central. • Oversee the end-to-end retail workflow structure from catalog setup to fulfillment optimization. • Standardize and implement operating procedures, leveraging automation and tech enablement to drive efficiencies.

🎯 Requirements

• 8+ years of experience in ecommerce or retail operations, including 3+ years in a senior leadership role. • Strong expertise in Amazon Retail (Vendor Central and Seller Central), marketplace strategy, and digital commerce operations. • Experience in working with cross-functional teams and client-facing programs. • Demonstrated ability to design and scale systems, processes, and workflows across a large portfolio of clients. • Data literacy and familiarity with retail analytics platforms, content tools, revenue recovery, PIM and order management systems like Pacvue, Skai, CommerceIQ, Merchant Spring, Carbon6, Dimetyd, Helium10, Keepa, Analytic Index, Stackline, Profitero (or internal proprietary tools of similar functionality) • Track record of serving as a SME with strong knowledge of best practices and industry developments • Proven ability to lead teams, influence stakeholders, and drive adoption of cutting-edge strategies. • Excellent communication skills and the ability to present complex ideas clearly and persuasively.

🏖️ Benefits

• Unlimited PTO: At Tinuiti, we believe you deserve time to rest and enjoy life unplugged from your devices. • Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts • Retirement: Match up to 4% of your contributions at 100% with immediate vesting • Perks and Wellness: Fringe, Forma, Thankful giving, Equity • Learning and Development : Mentor program and more