Director of Process Engineering

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2 days ago

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Toast

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SaaS • B2B • Hospitality

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

📋 Description

• Build and scale Toast’s Process Engineering function from the ground up • Lead a team of process experts who map, analyze, and redesign high-impact workflows • Orchestrate cross-functional redesigns by partnering with various departments to deliver process improvements • Identify and eliminate operational waste that drives up cost-to-serve • Define and own enterprise-wide process KPIs, tracking metrics to demonstrate impact • Embed a culture of continuous improvement by coaching teams and leaders on structured methodologies

🎯 Requirements

• 10+ years in process engineering, operations, or transformation leadership • Expertise in process improvement methodologies - process mapping, value stream analysis, workflow optimization, root cause elimination. Lean/Six Sigma Black Belt certification strongly preferred • Demonstrated ability to drive measurable impact - faster resolution times, lower cost-to-serve, reduced error rates, and increased customer satisfaction (NPS/CSAT) • Exceptional stakeholder management skills, with demonstrated ability to influence and align senior leaders across multiple functions • Proven ability to drive accountability without direct authority • Excellent communicator who can translate complex process work into clear, audience-appropriate narratives • Strong analytical and systems-thinking mindset, with a bias for action and delivering results • Growth-oriented leader with experience building and scaling teams

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Professional development opportunities