Toast
SaaS • B2B • Hospitality
Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.
1001 - 5000 employees
Founded 2013
☁️ SaaS
🤝 B2B
Senior Digital Upsell Strategy Manager
Job not on LinkedIn
November 18
Toast
SaaS • B2B • Hospitality
Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.
1001 - 5000 employees
Founded 2013
☁️ SaaS
🤝 B2B
📋 Description
• Own performance targets for eCommerce ARR and the inbound Self-Service MQL / Upsell funnel. • Partner closely with Product Managers across Toast Web, Toast Shop, Toast Now, and Toast IQ. • Build and maintain a digital growth roadmap that helps customers easily discover value and select the right Toast products for their needs. • Develop seamless end-to-end journeys across discovery, demo request, trial, and eCommerce purchase flows. • Leverage data, research, and engagement insights to develop hypotheses on how customers discover, try, use, and purchase Toast products. • Define and execute rigorous testing frameworks, including A/B tests and broader growth experiments. • Influence and align Upsell and Product leadership with compelling performance narratives and clear communication of roadmap priorities and impact. • Translate strategy into actionable work by writing clear briefs, user stories, and requirements for Design and Engineering partners.
🎯 Requirements
• 10+ years working in digital customer experience, product-led growth, eCommerce, or digital product strategy • Proven success delivering exceptionally seamless and intuitive customer journeys that drive measurable business outcomes • Strong communicator with the ability to influence cross-functionally and translate complex work for non-technical audiences • Demonstrated growth ownership mindset: you identify opportunities, create clarity, and execute end-to-end with autonomy • Experience operating within cross-functional teams including Product, Design, Engineering, and Analytics
🏖️ Benefits
• Competitive compensation and benefits programs • Health insurance • 401(k) matching • Flexible work arrangements • Professional development opportunities • Paid time off
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