Professional Service Engineer

Job not on LinkedIn

August 8

Apply Now

Receive Emails with Similar Jobs

TIDB

WebsiteLinkedInAll Job Openings

Todas Imobiliárias do Brasil - Não importa o tamanho ou a cidade, vamos aumentar a sua taxa de visitação.

51 - 200 employees

Founded 2017

📋 Description

• Lead the implementation and deployment of database solutions at client sites. Configure databases, optimize performance, data migration, and ensure seamless integration with existing systems and applications. • Provide ongoing technical support to clients, including troubleshooting issues, resolving performance bottlenecks, and addressing system failures. Collaborate with internal teams to escalate and resolve complex technical issues promptly. • Engage with clients to understand their business objectives, challenges, and technical requirements. Provide expert guidance and recommendations on database architecture, configuration, and best practices. • Create comprehensive documentation, including installation guides, configuration manuals, and troubleshooting procedures, to assist clients in using and maintaining their database solutions effectively. • Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences. • Work with the TAM, Pre-Sales, Support, and RD teams to ensure customer satisfaction and success.

🎯 Requirements

• Bachelor's degree or higher in computer science or a related field from a nationally accredited institution • 3 years or more of experience in database technical support or related roles • Proficiency in the operational mechanisms and management of relational databases such as MySQL/Oracle; experience with NoSQL, NewSQL, or related technologies is a plus. • Familiarity with Linux/Unix operating systems, understanding of common database business system architectures, and strong experience in troubleshooting and handling major faults • Strong ability to learn quickly, excellent problem analysis and resolution skills, and the ability to work in a multi-threaded environment; capable of handling urgent situations proactively • Excellent communication skills, a strong sense of work responsibility, and a collaborative spirit within the team