Togal.AI
11 - 50 employees
Founded 2019
🤖 Artificial Intelligence
☁️ SaaS
🤝 B2B
💰 $7M Seed Round - Togal.AI on 2023-03
Artificial Intelligence • SaaS • B2B
Togal. AI is a cloud-based, AI-powered takeoff platform for the construction industry that automatically detects, measures, compares and labels spaces and features on architectural plans and drawings. Built by estimators for estimators, it speeds pre-construction takeoffs, increases accuracy, enables real-time team collaboration, and automates manual tasks (including natural-language interaction via Togal. CHAT) to help contractors and subcontractors produce faster, more accurate bids.
Customer Success Manager II
Job not on LinkedIn
🕒 February 26
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Togal.AI
11 - 50 employees
Founded 2019
🤖 Artificial Intelligence
☁️ SaaS
🤝 B2B
💰 $7M Seed Round - Togal.AI on 2023-03
Artificial Intelligence • SaaS • B2B
Togal. AI is a cloud-based, AI-powered takeoff platform for the construction industry that automatically detects, measures, compares and labels spaces and features on architectural plans and drawings. Built by estimators for estimators, it speeds pre-construction takeoffs, increases accuracy, enables real-time team collaboration, and automates manual tasks (including natural-language interaction via Togal. CHAT) to help contractors and subcontractors produce faster, more accurate bids.
📋 Description
• Build strong relationships with customers, understanding their goals and ensuring they are met through the platform • Conduct regular check-ins to monitor usage and overall satisfaction • Act as the primary point of contact for a portfolio of customers • Respond to support requests in a timely and professional manner • Troubleshoot issues and coordinate with the product team when necessary • Maintain records of customer interactions and feedback • Monitor usage and identify churn risks early, addressing them with tailored support • Identify upsell and renewal opportunities and collaborate with the sales team to execute them • Provide customer insights to product and engineering teams to help shape product direction • Share trends, wins, and blockers with the broader customer success and sales teams
🎯 Requirements
• Experience in customer success, account management, or a client-facing SaaS role • SaaS experience with a strong acumen for product knowledge • Strong communication and relationship-building skills • Ability to troubleshoot issues and explain technical concepts to non-technical users • Experience working with CRM or customer success platforms • Highly organized and proactive with a customer-first mindset • Located in CT/MT/PT time zone • Experience in construction tech or working with AEC clients is a plus
🏖️ Benefits
• Health, dental, and vision insurance • Unlimited PTO and remote flexibility • Opportunity to grow your career at a fast-paced AI startup • Collaborative and innovative work environment
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