Implementation Engineer

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September 20

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Tonkean

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AI • Enterprise • SaaS

Tonkean is a company that offers AI-powered enterprise intake and process orchestration solutions, aiming to maximize adoption, efficiency, and compliance across various business functions such as procurement and legal. It provides tools for automating workflows and processes without the need for coding, streamlining operations by integrating with existing tech stacks, and optimizing processes using AI and orchestration technologies. Tonkean's platform includes features like AI-driven request handling, no-code process building, and personalized intake experiences to enhance operational efficiency and reduce manual workloads for enterprises.

51 - 200 employees

🏢 Enterprise

☁️ SaaS

💰 $50M Series B on 2021-06

📋 Description

• Build, configure, and test solutions in Tonkean based on detailed solution designs provided by Implementation Architects. • Provide demos to internal or external clients; leverage APIs, webhooks, and integrations to connect systems and automate workflows end-to-end. • Troubleshoot technical challenges, optimize configurations, and ensure performance meets expectations. • Collaborate with the customer and Architect to iterate on builds as new insights emerge. • Define and document implementation best practices, reusable components, and technical templates. • Serve as the subject matter expert on the Tonkean platform and liaise with the Product Team to expand platform capabilities. • Support customers during UAT, Hypercare, and go-live phases, ensuring a smooth transition and high adoption. • Leverage deep product expertise to implement tailored solutions, connect systems, and ensure the platform performs flawlessly.

🎯 Requirements

• 4+ years in implementation, solutions engineering, or platform configuration roles. • Deep understanding of no-code/low-code platforms, APIs, and enterprise systems. • Strong troubleshooting skills; comfortable solving novel technical challenges. • Proven experience with troubleshooting technical problems where the answer isn’t obvious or Google-able • Experience implementing SaaS solutions in complex environments. • Experience running projects where the roadmap/checklist is not out-of-the-box templatized and will vary for every client’s custom situation. • Familiarity with CRUD operations, webhooks, JSON, and basic scripting logic. • Comfortable working cross-functionally with product, customer success, and design teams. • Startup mindset with the ability to build scalable processes in a fast-paced environment. • Confidence in demoing built solutions and communicating how and why certain configuration steps were taken.

🏖️ Benefits

• Collaborate with a talented yet humble team as we empower operations teams and eliminate mundane tasks • Competitive compensation & equity package • Tonkean provides each employee with a new MacBook Pro.