Touch Support, Inc. & SNF Back Office
SaaS • B2B • Finance
Touch Support, Inc. & SNF Back Office is a company specializing in outsourced support services and cloud strategy, focusing on enhancing customer satisfaction and building strong client relationships. The company integrates into other businesses to optimize workflows and improve customer service processes with the help of skilled personnel, business process optimization, and real-time data analysis using VisX Analytics. Their services aim to boost client workflow and customer satisfaction, providing seamless integration so clients' customers do not notice their presence. They also offer financial services expertise, optimizing bookkeeping, accounting, and billing services, contributing to smarter strategic decision-making and improving customer engagement and brand loyalty.
201 - 500 employees
Founded 2003
☁️ SaaS
🤝 B2B
💸 Finance
Junior IT Support Specialist
Job not on LinkedIn
August 21
Touch Support, Inc. & SNF Back Office
SaaS • B2B • Finance
Touch Support, Inc. & SNF Back Office is a company specializing in outsourced support services and cloud strategy, focusing on enhancing customer satisfaction and building strong client relationships. The company integrates into other businesses to optimize workflows and improve customer service processes with the help of skilled personnel, business process optimization, and real-time data analysis using VisX Analytics. Their services aim to boost client workflow and customer satisfaction, providing seamless integration so clients' customers do not notice their presence. They also offer financial services expertise, optimizing bookkeeping, accounting, and billing services, contributing to smarter strategic decision-making and improving customer engagement and brand loyalty.
201 - 500 employees
Founded 2003
☁️ SaaS
🤝 B2B
💸 Finance
📋 Description
• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively • Assist in onboarding, educating, and supporting our customers through their journey • Help and guide our customers with technical and billing-related questions • Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing • Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience
🎯 Requirements
• Excellent communication skills in the English language • High school degree • Interest in developing a career in Linux system administration, Windows system administration, or troubleshooting technical and software issues with virtual Windows workstations • Solution-oriented mindset and passion for resolving problems • Passion for working with people and helping them to get their stuff work • Readiness to learn quickly, lend a helping hand, and pass on the knowledge as you grow with the company. • Ability to work in shifts in your local time (afternoon and night shift). However, our schedules are quarterly-based, and you would keep a more stable schedule instead of daily changes.
🏖️ Benefits
• Work from home • Learning from scratch • The promotional path is clearly defined, and you will know what's required to achieve the next step in your career. • You will be able to further your development with valuable certifications paid for by the company. • Great teamwork environment
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