Customer Success Manager

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April 10

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Traackr

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SaaS • Marketing

Traackr is an influencer marketing software platform designed for data-driven marketers. The platform streamlines influencer marketing by providing tools for discovery, campaign management, influencer collaboration, and reporting. Traackr focuses on helping users make smarter investments by offering a comprehensive global influencer dataset, market benchmarking, and expert guidance. It serves both small teams and complex programs, and is utilized by top brands to optimize strategies and measure return on investment.

51 - 200 employees

☁️ SaaS

📋 Description

• Traackr is a global SaaS technology company providing a data-driven influencer marketing platform. • The role involves partnering with clients for successful implementation and adoption of the Traackr platform. • Responsibilities include developing onboarding plans, establishing success metrics, and providing strategic guidance to clients. • The company has a culture of mutual respect and values trust, diversity, and mutual success. • Remote-first company with an emphasis on team collaboration.

🎯 Requirements

• 5+ years of experience as a Customer Success Manager, preferably working with global enterprise clients. • Strong understanding of SaaS technology, particularly in marketing or communication ecosystems, with experience supporting marketing products or technologies. • Experience in beauty or influencer marketing is highly preferred. • Excellent public speaking, presentation, and facilitation skills, with experience leading dynamic workshops for both small and large groups. • Strong written and verbal communication skills across multiple geographies, with the ability to engage with clients at all organizational levels. • A collaborative and team-oriented mindset, contributing to both individual success and team goals. • Experience working in a consultative capacity with clients, including running workshops, delivering presentations, and discussing goals and program outcomes with senior stakeholders. • Bachelor’s degree or higher.

🏖️ Benefits

• Competitive Salary • Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend • Coworking Office Subscription for Collaborative Spaces • Comprehensive Health, Dental, and Life Insurance Coverage for You and Your Dependents* • Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs • Paid Parental Leave to Support Quality Time with Your Loved Ones • Career Development, including Internal and External Training Opportunities