Customer Success Specialist

3 days ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $49k - $56k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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TraceAir Technologies

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Real Estate • SaaS • Construction

TraceAir Technologies is a company that provides simple and powerful software solutions for the land development industry. It offers optimized tools such as dirt balance tracking, automated lot grade analysis, and visual progress tracking to help accelerate project schedules, accurately measure progress, and reduce costs. Geared towards builders, developers, grading contractors, and consultants, TraceAir Technologies is recognized as a leading platform in the industry. While TraceAir provides drone scans comparable to topographic surveys, it advises engaging a licensed surveyor for certified needs, offering related surveying services through affiliates. Their solutions are designed to support the entire team involved in homebuilding and land development projects.

51 - 200 employees

🏠 Real Estate

☁️ SaaS

📋 Description

• Serve as the primary post-sale point of contact, building strong relationships with operational users and key stakeholders. • Facilitate connections across customer teams and departments to deepen engagement and strengthen the partnership. • Document customer goals, workflows, and requirements to align TraceAir solutions with desired outcomes. • Drive adoption by delivering structured onboarding, hands-on training, and ongoing product enablement. • Conduct platform walkthroughs and demos that clearly communicate value and build user confidence. • Act as a product expert, guiding customers toward best practices and the features most relevant to their workflows. • Conduct regular check-ins, workshops, and Business Reviews to assess satisfaction, usage trends, and potential risks. • Monitor customer health metrics and sentiment, addressing risks before they impact retention. • Support change management as new teams, divisions, or workflows are introduced to TraceAir. • Partner with Program Managers, Operations, and Support teams to ensure timely and effective resolution of customer issues. • Maintain accurate notes, documented goals, account health statuses, and usage data within CRM and CS platforms. • Manage customer expectations around timelines, deliverables, and platform capabilities. • Surface customer feedback, product gaps, and workflow insights to internal teams to help shape product development. • Share usage patterns and data-driven insights to help customers optimize their operations and expand their use of TraceAir. • Partner with Account Managers to identify upsell/cross-sell opportunities and renewal risks. • Identify expansion potential across customer portfolios and coordinate handoff to Sales for execution.

🎯 Requirements

• 2+ years in Customer Success, Account Management, or Support in a SaaS or tech-enabled service environment • Strong communication and interpersonal skills with a genuine interest in helping others succeed • Organized, process-driven, and capable of managing multiple accounts simultaneously • Curious and proactive—constantly seeking to understand customer workflows and how to better serve them • Familiarity with land development, construction technology, GIS, or remote sensing tools is a plus • Experience with CRM and CS tools (e.g., Salesforce, Vitally, HubSpot) preferred. • We're looking for a strong relationship-builder who cares about and is as obsessed with the customer experience as we are. • Experience being part of a professional services, service delivery, or account management organization that has handled software solutions in the construction industry • Experience with cloud-based/SaaS solution offerings • The ability to quickly grasp and distinctly explain technological and business concepts • Ability to travel up to 25%

🏖️ Benefits

• Flexible PTO • Medical insurance • Vision and Dental Insurance fully paid by the Company • 401K