Customer Success Manager

🕒 6 days ago

🦌 Connecticut, Florida, +17 more states – Remote

🦌 Connecticut – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $85k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Transfr

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🥽 AR/VR

📚 Education

🤝 B2B

💰 $40M Series C - Transfr on 2023-09

AR/VR • Education • B2B

Transfr is a company that builds immersive VR-based career exploration and workforce training solutions to help students, job seekers, and workers discover and prepare for well-paying careers. Their products include Transfr Trek (career exploration web app with 50+ VR simulations and 150+ careers) and Transfr Train (330+ VR training simulations mapped to U. S. safety and industry standards) used by K-12, higher education, workforce development boards, nonprofits, and employers. Transfr focuses on pathways from classroom to career, workforce partnerships, and measurable learning outcomes through XR simulations and an accompanying web platform.

📋 Description

• Manage a book of business exceeding 150 accounts by utilizing internal tools and automated workflows to provide consistent and high-quality support across the entire customer lifecycle. • Leverage provided resources, playbooks, and technology to rapidly move customers from signature to "First Value," to ensure a streamlined onboarding experience that sets the foundation for long-term utilization. • Monitor customer health signals and automated triggers to proactively identify at-risk accounts. Prioritize outreach based on usage data and notifications to mitigate churn across a large portfolio. • Execute "one-to-many" communication strategies, such as office hours, automated email campaigns, and digital value reviews to drive engagement and adoption without sacrificing personalized quality. • Partner closely with Account Management (AM) to hand off renewal-ready accounts and collaborate with Support and Product teams to resolve common technical hurdles at scale. • Maintain rigorous documentation and activity logging within the CSRM/CRM to ensure leadership visibility into the health and trends of the high-volume segment.

🎯 Requirements

• 3+ years of experience in Customer Success or Account Management, including 1 + year managing high-volume portfolios (100+ accounts) • Experience using Customer Success automation platforms such as ClientSuccess, Gainsight, ChurnZero, or similar tools • Strong written and verbal communication skills • Experience onboarding customers • Proven ability to build and maintain strong customer relationships • Willingness and ability to travel periodically to customer and partner sites (approximately 25% travel)

🏖️ Benefits

• Medical, dental, and vision insurance • Annual professional development budget for each employee • 401(k) savings plan • Life, AD&D, and disability insurance coverage • Company-provided laptop and other necessary equipment • Paid time off (PTO) to support work-life balance • Paid company holidays • Company-paid parental leave • Flexible work arrangements in a remote-first environment with employees across the U.S.