Customer Success Manager

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3 days ago

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Traqq

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B2B • Productivity • SaaS

Traqq is a powerful timesheet app and time-tracking software designed for both remote and on-site teams worldwide. It enables businesses to accurately track employee work hours, monitor activities, and manage team performance effortlessly. Traqq provides advanced features such as automated timesheets, productivity analytics, attendance tracking, and customized reporting to help teams optimize efficiency and streamline operations. Its intuitive interface is suitable for enterprises, small businesses, agencies, and freelancers alike, making it a versatile tool for workforce management.

51 - 200 employees

Founded 2020

🤝 B2B

⚡ Productivity

☁️ SaaS

📋 Description

• Own client activation and onboarding • Manage ongoing customer relationships • Be directly responsible for Gross and Net Revenue Retention (GRR & NRR) • Build and maintain strong, trust-based relationships • Deliver key account insights • Develop scalable processes and playbooks • Use data to drive action • Educate and enable customers • Collaborate cross-functionally with Product, Support, and Engineering teams • Continuously experiment and iterate

🎯 Requirements

• 3+ years of experience in Customer Success within a PLG SaaS company. • Proven experience managing 100+ mid-market accounts. • Strong ownership mentality • Exceptional relationship and communication skills • Comfortable working with data, dashboards, and customer metrics. • Experience influencing renewal, retention, and expansion outcomes.

🏖️ Benefits

• Private health insurance • Paid time off • Annual stipends for home office, wellness, or professional development • Clear career progression pathways • Global company retreats