Internal Operations Supervisor

🕒 August 10

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $56.1k - $66.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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TridentCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

Healthcare • B2B

<TridentCare> TridentCare is a national provider of mobile and on-site diagnostic healthcare services, delivering digital X‑ray, ultrasound, EKG, laboratory/phlebotomy, and vascular access (PICC) services directly to patients in skilled nursing facilities, assisted living and hospice, at-home settings, correctional/behavioral facilities, government agencies, and commercial sites. The company emphasizes licensed, certified clinicians, strict regulatory accreditations (ACR, CLIA, CAP, COLA), and technology-enabled workflows via its TridentConnect EMR integrations and HITRUST‑certified platforms to streamline diagnostics and protect patient data. TridentCare partners primarily with healthcare providers and agencies to expand access, improve operational efficiency, and maintain continuity of care.

📋 Description

• Ensure all call center employees adhere to established work schedules • Optimize employee productivity by creating workflow-based schedules • Monitor employee productivity and meet with employees below established standards • Set goals and establish development plans • Mentor and coach employees • Create corrective action plans when appropriate • Ensure the team follows departmental and organizational policies and procedures • Monitor a minimum of two calls per person per month and review trainer audits • Provide immediate positive and constructive feedback • Demonstrate teamwork and promote continuous improvement • Handle difficult and complex questions regarding policies and procedures • Handle incoming phone calls when necessary • Schedule PTO and overtime requests according to departmental requirements • Complete performance appraisals on time • Monitor the ACD screen to ensure calls are answered promptly and employees have appropriate statuses • Monitor the un-dispatched by priority screen in DDF • Review screen 19 and ensure STAT cases are handled or escalated appropriately • Assist area managers with call recording tool requests and follow up on call center issues • Check inbound faxes for orders and distribute them for prompt entry

🎯 Requirements

• 2–3 years of proven leadership ability within a call center environment • Ability to add, subtract, multiply, and divide in all units of measure • Ability to solve practical problems with limited standardization • Ability to interpret written, oral, diagram, and schedule-based instructions • Strong working knowledge of Microsoft Excel, PowerPoint, and Word • Ability to learn the internal DDF database program • In-depth knowledge of Teletrac • Must reside within 50 miles of 2550 Corporate Exchange Drive, Suite 15, Columbus, Ohio 43231 • Availability for an overnight shift

🏖️ Benefits

• Remote position • Overnight shift • Paid time off (PTO) scheduling • Overtime opportunities/request scheduling