Customer Success Manager

Job not on LinkedIn

🕒 6 days ago

🏄 California, District of Columbia, +2 more states – Remote

🏄 California – Remote 🏛️ District of Columbia – Remote 🗽 New York – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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TRM Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

₿ Crypto

📋 Compliance

🤝 B2B

Crypto • Compliance • B2B

TRM Labs is a blockchain intelligence company that provides transaction-monitoring, forensics, and compliance solutions for businesses and public-sector organizations dealing with cryptocurrencies. Their platform and products (examples: Compliance360, Investigation360, Seizure360, Supervision360, BlockInt API, MCP, wallet screening, Know-Your-Asset) help banks, crypto firms, regulators, law enforcement, and tax authorities detect, investigate, and block illicit crypto activity, support seizures, and meet AML/CTF and supervision requirements. TRM also offers training and certification (TRM Academy) and professional services such as incident response and capacity development.

📋 Description

• Build and ship a v1 onboarding playbook within the first 30 days • Use AI to build production CS workflows that pull from ChurnZero, Salesforce, Gong, and product usage telemetry • Define and track adoption benchmarks across the portfolio • Identify and scope the highest-impact PLG play within 60 days • Run executive business reviews and QBRs with senior stakeholders • Partner with ADs on expansion plays and co-own NRR targets • Close the feedback loop between customers and Product • Design the CS infrastructure and tooling stack

🎯 Requirements

• 5+ years in customer success or post-sale roles with proven ownership of NRR, GRR, and expansion metrics • Domain credibility and experience in cyber, CTI, national security, financial crime, or blockchain intelligence • Demonstrated zero-to-one builder experience • Production AI fluency • High level of independence • Strong executive presence

🏖️ Benefits

• Competitive salary • Health insurance • 401(k) retirement plan • Flexible working arrangements • Professional development opportunities • Wellness programs