Implementation Manager

Job not on LinkedIn

April 27

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $120k - $160k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

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TRM Labs

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Blockchain • Cybersecurity • Finance

TRM Labs is a company that delivers blockchain intelligence to detect crypto-facilitated crime and ensure compliance and safety worldwide. Their services include forensics, tactical transaction monitoring, wallet screening, and know-your-entity solutions. TRM Labs supports government agencies, financial institutions, and crypto businesses globally by providing blockchain investigations and risk management solutions to combat fraud and financial crime. They are trusted by leading organizations to help prove crypto cases in court and build safer financial systems.

51 - 200 employees

🔒 Cybersecurity

💸 Finance

💰 $70M Series B on 2022-11

📋 Description

• Moab is building a modern, all-in-one software platform for equipment dealers & rental businesses. • The implementation manager helps to manage the end-to-end training and implementation that enable Moab to onboard new customers. • As part of the implementation team, we’re looking for an individual to help lead training, implementing and on the ground customer success for new customers. • As an implementation manager at an early stage start-up, you will have to balance speed vs process while supporting extremely aggressive goals related to growth and efficiency. • You’ll design virtual and in-person training for new customers of Moab. • You'll travel 10-50% of the time depending on the month. • You’ll oversee and facilitate new customer user training and support through the implementation lifecycle. • You’ll manage implementations in varying phases concurrently. • You’ll create training and implementation plans for customers including what sessions are virtual and in-person and align with the customer on scheduling. • You’ll cultivate relationships with these customers and manage expectations. • You’ll accurately assess risk and adjust the project plan with minimal impact to go-live timing. • You’ll work directly with Moab’s founding team to help solve some of the businesses top priorities. • You’ll lead cross-functional efforts, building project roadmaps, getting alignment from different parties, and working through roadblocks as they come up, owning the end-to-end implementation of a given initiative. • You’ll pinch hit where necessary, filling in critical gaps to ensure the business can run smoothly. • You’ll identify consistent pain points and develop and iterate on processes to help the company solve issues over time. • You’ll communicate across teams, bridging different parts of the organization to achieve cross-functional outcomes. • You’ll deepen client engagements through strategic interactions, serving as an advisor and advocate for key stakeholders, driving advocacy, organic growth, and referrals.

🎯 Requirements

• 8+ total years of experience working at a top equipment rental company (e.g., United, Sunbelt, Herc, Cat Rental Stores, top speciality rental companies etc.) • You have an incredibly high execution bar and will see projects through from conception to tactical completion to move Moab forward. • You consider people, and you love solving complex, ambiguous, cross-functional problems in a people-centric way. • You’re both high ownership and low ego, approaching everything with strong outcome orientation and high humility. • You’re genuinely curious and creative, wanting to dive deep into a variety of operational processes and systems problems and wanting to think critically to define optimal solutions. • You’re observant and anticipate cross-functional issues/needs and potential solutions before the the rest of the company notices. • You’re tactical and don’t only sit at a 30,000 foot level. • You’re discerning and an incredibly fast learner.

🏖️ Benefits

• Offers Equity • Offers Bonus