Junior IT Administrator – HealthTech SaaS

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Truelogic Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Truelogic Software is a nearshore software development company specializing in agile staff augmentation services. They focus on providing custom outsourced software development with a team of highly skilled engineers from Latin America. Truelogic Software partners with both startups and Fortune 500 companies, offering solutions that align with their clients' time zones and ensuring high-quality outcomes through collaboration and responsiveness. With a presence in over 25 countries, Truelogic emphasizes remote work for better quality of life, and their engineers are experienced in various industries, delivering a wide range of successful projects globally.

📋 Description

• Helpdesk Support: Actively monitor the internal IT support Slack channel and Jira Service Management queue to triage, troubleshoot, and resolve hardware, software, and access issues. • Onboarding & Offboarding: Coordinate employee lifecycle technical tasks, including provisioning and deprovisioning SaaS user accounts, workspace software, and endpoint hardware. • Asset & Inventory Management: Conduct routine licensing, software access, and hardware inventory audits to maintain total compliance and record accuracy. • Hardware Lifecycle Logistics: Assist with corporate hardware refresh cycles by coordinating remote device shipments, configurations, and system returns. • Knowledge Base Documentation: Create, update, and maintain comprehensive internal IT documentation to build a highly scalable employee self-service knowledge base. • Strategic Project Support: Partner with the Senior IT Manager on infrastructure initiatives, including identity management automations, SSO expansion, acquisition consolidations, and SOC 2 compliance mapping.

🎯 Requirements

• Experience: 1–2 years of professional IT helpdesk, system coordination, or desktop support experience, ideally gained within a remote or fast-paced SaaS corporate environment. • OS Troubleshooting: Solid fundamentals in troubleshooting end-user issues across both macOS and Windows platforms. • SaaS Administration Comfort: High adaptability and readiness to learn, configure, and administer modern web-based enterprise SaaS applications. • Core Security Hygiene: Strong conceptual understanding of basic data security principles, including multi-factor authentication (MFA), the principle of least privilege, and secure asset offboarding. • Identity & Access Tools: Familiarity with Google Workspace (user/group admin) and core single sign-on (SSO/SAML) identity provider concepts (Nice-to-Have). • Ticketing & Comm Suites: Practical experience using Jira Service Management for queue triage and Slack for workspace communications administration (Nice-to-Have). • Device Management: Exposure to Mobile Device Management (MDM) suites for securing remote company laptops (Nice-to-Have). • Secrets Management: Basic awareness of credential management systems and enterprise password tools (Nice-to-Have).

🏖️ Benefits

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection. • Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD that goes beyond typical market offerings. • Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed. • Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock. • Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies. • A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally. • Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America. • Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field.