Social Media Community Manager

September 24

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

+9 more states

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💕 Social Media Manager

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TruePoint Communications

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Marketing

TruePoint Communications is an award-winning integrated communications agency that focuses on propelling brands forward through marketing strategy, digital media, public relations, and creative services. With a commitment to excellence, TruePoint serves a range of clients from publicly traded billion-dollar companies to startups across the United States. The agency is known for its strategic initiatives that increase sales, web traffic, brand awareness, and positive public perception for its clients. Founded on the principle of putting people first, TruePoint empowers its employees to deliver top-notch services, thereby enhancing the success of its clients.

11 - 50 employees

📋 Description

• Engage in positive news and share relevant information/content/links • Respond to customer inquiries on various channels, including working with the online Customer Care team • Provide monitoring of our social media mission control, watching for spikes in aggregate social conversation about clients and competitors • Work with managers to identify and flag trends • Contribute to the development, execution, and presentation of social media strategies, plans, content, campaigns, and measurement reports • Write strategies, content, posting/publishing, reporting, and analyzing data to provide effective social media results • Customize all communications to clients’ tone, voice, and style • Monitor and respond to customer inquiries across established social media channels, including Facebook and Twitter, and act as liaison with the online Customer Care team • Identify opportunities for internal process creation and change and implement them • Identify and flag trending topics and provide standardized reporting at the completion of each shift and during crises • Provide content writing and real-time counsel for effective brand community management across various social networks • Contribute to reporting and auditing of client and industry social media • Develop error-free messaging and real-time content to support clients' social media goals • Provide timely updates to account leadership and the client, ensuring goals and objectives are met • Contribute to developing agency and client processes such as training guides, checklists, templates, plans, and case studies

🎯 Requirements

• Candidates MUST RESIDE in one of the following states: Alabama, Arizona, Florida, Georgia, Kentucky, Michigan, Missouri, North Carolina, Ohio, Oklahoma, Tennessee, or Texas • Given the 24/7 nature of social media, flexibility with non-traditional work hours (nights, weekends, holidays) required • 2-4 years of experience in community management is preferred • Additional experience in social media, paid media, and other areas of marketing is a plus • Professional experience using enterprise publishing and listening tools • Being adept at Sprinklr is a significant plus • Willing to work a flexible schedule (a combination of nights, weekends, and holidays) • Travel may be required • Be detail-oriented, organized, caring, innovative, communicative, and data-driven • Comfortable with juggling multiple priorities and deadlines while synthesizing multiple perspectives • Strong communication, analytical and presentation skills, both written and verbal • Be self-sufficient, meet deadlines, and create high-quality materials • Ability to work cross-functionally to proactively collaborate, engage, and bring fresh ideas • Functional understanding of multiple social media platforms • Be a quick learner, always looking to embrace and master new technologies • Accurately and consistently track time daily • Effectively maintain a monthly expense report and reconciliation • Possess excellent interpersonal skills, including interacting professionally with client executives and teams • Work well on a team, including proactively contributing recommendations to enhance results • Understand and facilitate the purchase order process • Initiate and track vendor billing accurately • Legal authorization to work in the United States required • Candidates will be subject to a background screening as part of the application process

🏖️ Benefits

• competitive health benefits with concierge service • profit-sharing bonus plan • 401K with competitive matching • consistent professional development • annual agency development summit Camp TruePoint • every five years sabbatical • Holidays are recognized with paid time off • Alternative Work Schedule (flexible work arrangements)