Senior Product Manager, KYC – Fraud & Risk

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Trulioo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

☁️ SaaS

📋 Compliance

🔌 API

💰 $394M Series D - Trulioo on 2021-06

SaaS • Compliance • API

Trulioo is a global identity verification platform that provides KYC, KYB and AML compliance solutions via a single API and modular SaaS offerings. It verifies individuals and businesses using document and electronic ID checks, biometrics, fraud intelligence and machine-learning routing across 450+ data sources and coverage in 195 countries to help organizations onboard customers securely and meet regulatory requirements. Trulioo serves banks, payment providers, marketplaces, crypto firms and other enterprises needing scalable, audit-ready identity and fraud prevention services.

📋 Description

• Own and continuously evolve the multi-quarter product roadmap for KYC fraud and risk solutions, balancing customer urgency, business value, and technical feasibility. • Define product vision aligned with Trulioo's broader platform strategy, contributing to internal roadmap communications and external partner/customer conversations. • Conduct rigorous market evaluations and competitive analyses to recommend build, partner, or buy decisions with clear rationale. • Identify and seize whitespace opportunities in consumer identity fraud, KYC compliance, and risk decisioning — bringing forward new product bets that could materially expand Trulioo's addressable market. • Serve as the primary voice of the customer, regularly conducting discovery interviews with enterprise clients across financial services, fintech, payments, and regulated industries. • Collect and synthesize qualitative and quantitative feedback to surface unmet needs, validate hypotheses, and inform prioritization decisions. • Partner with Sales and Business Development to engage prospects early in the sales cycle, representing the product and gathering signals on market demands. • Monitor product performance metrics, client feedback loops, and support escalations to drive continuous improvement post-launch. • Lead cross-functional squads — Engineering, Data Science, Design, Legal, and Compliance — to deliver fraud and risk capabilities within expected timelines using agile methodologies. • Partner closely with ML and Data Science teams to identify predictive signals, validate model performance, define feedback loops, and deliver explainable risk scores that drive adoption. • Decompose complex product problems into incremental delivery milestones, managing trade-offs transparently with stakeholders. • Communicate product vision, roadmap updates, and strategic changes clearly to diverse audiences, including executive leadership and external clients.

🎯 Requirements

• 8+ years of product management experience, with a significant portion focused on KYC, identity verification, fraud detection, or risk decisioning in FinTech, RegTech, Payments, or Financial Services. • Deep domain expertise in KYC fraud — including synthetic identity fraud, document fraud, account takeover, and consumer onboarding risk — with a clear understanding of how these differ from KYB risk and compliance workflows. • Hands-on experience working with ML and Data Science teams: defining model requirements, interpreting model outputs, managing feedback loops, and translating model insights into product features. • Proven track record of owning a product roadmap end-to-end, shipping impactful products in agile environments, and influencing without authority across cross-functional teams. • Strong analytical and problem-solving skills; ability to structure ambiguous problems, make defensible recommendations, and break them into deliverable increments. • Excellent oral and written communication skills, with the ability to distill complex technical or regulatory topics into crisp narratives for diverse audiences. • Experience working with third-party data providers such as credit bureaus, identity data networks, or risk data vendors. • Bachelor's degree in a STEM, Business, or related field — or equivalent practical experience.

🏖️ Benefits

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). • Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity. • Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized. • Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.