Licensed Insurance Sales Agent, Quebec – Bilingual

🕒 June 30

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Trupanion

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🏥 Healthcare

📣 Marketing

🛡️ Insurance

💰 $60M Post-IPO Equity on 2020-11

Healthcare • Marketing • Insurance

Trupanion is a leading provider of pet insurance, offering comprehensive coverage for dogs and cats. With over 25 years in the industry, Trupanion provides unlimited payout plans and real-time payment at checkout through its VetDirect Pay™ system, ensuring pets receive immediate care without financial stress for the owners. Trusted by over a million pet parents and veterinarians, Trupanion is known for its extensive coverage that includes hereditary conditions, advanced dentistry, allergies, and more. The company emphasizes ease of use with a 24/7 customer service line and a commitment to helping pets through every stage of life.

📋 Description

• Respond to prospective members interested in our pet insurance policies. • Use a consultative approach to understand each member’s unique needs and tailor insurance solutions accordingly. • Present the value of Trupanion’s pet insurance policies, emphasizing benefits over price. • Maintain control of calls and guide conversations effectively to achieve enrollment. • Provide detailed information about policies and coverage options, and address members’ questions or objections. • Accurately enroll pets in insurance policies, ensuring comprehensive collection and documentation of required information. • Serve as a primary point of contact for existing members, responding to policy inquiries, offering guidance, and ensuring overall member satisfaction at every stage of the process. • Handle requests from existing members who express intent to cancel their pet insurance policy. Demonstrate active listening and strong problem-solving skills to understand concerns, explore alternatives, and strive to retain members. • Communicate with members by phone and email, adapting your communication style to each member’s preferences.

🎯 Requirements

• Minimum of two years’ experience in a sales and/or customer service role, with a demonstrated ability to deliver exceptional service. • Prior experience in a bilingual sales or customer service role. • Active Level 1 Property & Casualty (P&C) insurance license or Level 1 Personal Property & Casualty license accredited by the AMF. • Full professional proficiency in both English and French, with the ability to switch seamlessly between languages during member interactions. • Excellent verbal and written communication skills in English and French. • Ability to adapt to members’ varying needs and preferences. • Goal-oriented mindset with a focus on meeting and exceeding sales targets.

🏖️ Benefits

• Employer-paid supplemental health insurance for you and your family • Trupanion partners with Wealthsimple to manage your RRSP, pension, etc. • Four weeks of paid vacation and 11 flexible personal days (you can choose which days matter most to you!) • Five weeks of paid leave; sabbatical eligibility after five years of employment • Employer-paid medical insurance for one pet (cat or dog) • Paid time off for volunteering with non-profit organizations • Open, friendly, and fun pet-friendly work environment