Sales and Customer Care Specialist

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September 28

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Trupanion

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Insurance • B2C • Wellness

Trupanion is a leading provider of pet insurance, offering comprehensive coverage for dogs and cats. With over 25 years in the industry, Trupanion provides unlimited payout plans and real-time payment at checkout through its VetDirect Pay™ system, ensuring pets receive immediate care without financial stress for the owners. Trusted by over a million pet parents and veterinarians, Trupanion is known for its extensive coverage that includes hereditary conditions, advanced dentistry, allergies, and more. The company emphasizes ease of use with a 24/7 customer service line and a commitment to helping pets through every stage of life.

1001 - 5000 employees

Founded 2000

👥 B2C

🧘 Wellness

💰 $60M Post-IPO Equity on 2020-11

📋 Description

• Act as a direct contact for Smart Paws’ customers and cooperation partners • Listen to understand what a pet owner is looking for and offer recommendations • Communicate product benefits to close sales and activate policies • Handle sensitive situations with empathy and care • Make genuine connections and adapt communication style to serve members • Accept and embrace changes in responsibility, processes, and workflow • Efficiently manage time to provide member service in a high volume contact center • Utilize multiple systems to support members and Veterinarians • Actively contribute to continuous improvement of processes • Training may require up to 2 weeks in office in Bad Schwartau, Deutschland • Full-time position of 37.5 hours; flexible start between 07:00 and 19:00 and Saturdays may be required

🎯 Requirements

• Fluency in German • French- and English is a plus • 2+ years’ experience in a member facing role • Swiss Non-life insurance mediary license • Have phone sales experience • Experience using and learning complex computer systems • Work from home experience is a plus • Willingness to accept and embrace changes in responsibility, processes, and workflow • Ability to multitask at high speed while maintaining attention to detail and accuracy • Outstanding communication skills, both written and verbal • Excellent listening skills • Work independently and be self-motivated

🏖️ Benefits

• 25 holiday leave days • Five-week sabbatical after five years of employment • Medical Insurance for a cat or dog • Medical Conierge (Summus) • Lifestyle Spending Account (LSA) • Family Planning (Carrot) • Employee Assistance Program • Open, casual, pet-friendly, and fun office environment • Monthly bonuses based on individual and company goals • Restricted Stock Units (may be provided, vest over 4 years)