Trupanion
Insurance • B2C • Wellness
Trupanion is a leading provider of pet insurance, offering comprehensive coverage for dogs and cats. With over 25 years in the industry, Trupanion provides unlimited payout plans and real-time payment at checkout through its VetDirect Pay™ system, ensuring pets receive immediate care without financial stress for the owners. Trusted by over a million pet parents and veterinarians, Trupanion is known for its extensive coverage that includes hereditary conditions, advanced dentistry, allergies, and more. The company emphasizes ease of use with a 24/7 customer service line and a commitment to helping pets through every stage of life.
1001 - 5000 employees
Founded 2000
👥 B2C
🧘 Wellness
💰 $60M Post-IPO Equity on 2020-11
Sales and Customer Service Specialist
Job not on LinkedIn
October 29
🗣️🇩🇪 German Required
🗣️🇫🇷 French Required
Trupanion
Insurance • B2C • Wellness
Trupanion is a leading provider of pet insurance, offering comprehensive coverage for dogs and cats. With over 25 years in the industry, Trupanion provides unlimited payout plans and real-time payment at checkout through its VetDirect Pay™ system, ensuring pets receive immediate care without financial stress for the owners. Trusted by over a million pet parents and veterinarians, Trupanion is known for its extensive coverage that includes hereditary conditions, advanced dentistry, allergies, and more. The company emphasizes ease of use with a 24/7 customer service line and a commitment to helping pets through every stage of life.
1001 - 5000 employees
Founded 2000
👥 B2C
🧘 Wellness
💰 $60M Post-IPO Equity on 2020-11
📋 Description
• Primary point of contact for customers and partners of Smart Paws • Listen attentively to pet owners’ concerns, identify their needs, and advise them on how Trupanion can help them optimally protect their pets • Communicate our product and its benefits effectively with the goal of closing sales and activating Trupanion policies • Handle sensitive situations with empathy and care and exemplify Trupanion’s values • Passion for supporting members, curiosity to ask targeted questions, and the ability to solve problems and find creative solutions to assist members • Build genuine connections and adapt your communication style to provide each member who reaches out with the best possible support.
🎯 Requirements
• Fluency in German, French and English is an advantage • Minimum of two years of hands‑on customer-facing experience • Swiss license as an insurance intermediary for non-life insurance • Experience in phone/tele-sales • Experience with complex computer systems and a quick aptitude for learning new software • Experience working from home is a plus
🏖️ Benefits
• 25 days of vacation • Five-week sabbatical after five years of service • Pet insurance for one cat or one dog • Medical concierge (Summus) • Lifestyle Spending Account (LSA) • Family planning support (Carrot) • Employee assistance program • Open, informal, pet-friendly and pleasant working environment
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